The EMA case study details how a leading entertainment and leisure company successfully implemented SymphonyAI’s AI-powered ITSM and ITAM platform to unify and streamline its diverse operations. Faced with the challenge of managing IT services for a workforce that swells seasonally from 1,500 to 6,500 employees, the company selected SymphonyAI from a shortlist of six vendors due to its cost-effectiveness, ease of administration, and comprehensive functionality. The implementation, completed in under 90 days, resulted in significant automation of service requests, improved onboarding processes, and increased use of the self-service portal. Early successes have led to plans for expanding the platform’s capabilities to HR and finance functions, demonstrating SymphonyAI’s adaptability and future readiness.