Information Technology

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Automate processes. Accelerate resolutions. Transform employee experiences with breakthrough enterprise AI SaaS solutions that eliminate steps and optimize workflows for IT service providers.

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AI-driven intelligence optimizes service and asset management in one streamlined platform.

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Solutions

Symphony SummitAI is shaping the future of AI, bringing innovative and agile service tools to enterprises everywhere.

Enterprise Service Management

Automate and manage processes, increase transparency, and have greater cost control to provide service management best practices, tools, and frameworks to departments across the enterprise.

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Intelligent Automation

Automate repetitive processes, resolve issues faster and more effectively, correlate disparate data sources, and develop knowledge articles to dramatically reduce resolution time and understand causes behind occurrences.

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Asset Management

Manage the IT asset lifecycle from procurement to disposal, control spend with software license governance and compliance, and eliminate overbuying by right-sizing future purchases of hardware and software assets.

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Information Technology Platform

Symphony SummitAI service and asset management solutions deliver automations and value to modern IT teams. The pre-packed AI-powered solutions leverage CINDE predictive intelligence and the unique EurekaAI capabilities to resolve tickets faster and more effectively, route requests automatically, lower total cost of asset ownership, and enrich customer experiences.

 

Information Technology

BUSINESS ENTERPRISE IT SOLUTIONS

Enterprise Service Management
IT Asset Management
Asset Management
Intelligent Automation

EUREKA AI PREDICTIVE INTELLIGENCE

Intent Identification
Intent Classification
Root Cause Analysis
Prediction
Orchestration
Reasoning
Topological Data Analysis
AutoML and Explainable AI
Supervised, and Unsupervised ML
Data and Model Management

Data Cloud

Trend and Impact Analysis
Integrations
ITIL
Customer
SLA / OLA
Contracts
 
 

45%

Lowered total cost of ownership
 

50%

Faster service request resolution
 

30%

Improvement in CSAT scores
 

20%

Annual savings in IT help desk operations
 

30%

Tickets auto-resolved
 

5%

Annual incremental revenue

Awards and Recognition

Our Customers

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