IT/enterprise service management AI SaaS Solutions
Click to scrollAutomate processes. Accelerate resolutions. Transform employee experiences with breakthrough IT/enterprise service management AI SaaS solutions that eliminate steps and optimize workflows for IT service providers.
Click to scrollAI-driven intelligence optimizes service and asset management in one streamlined platform.
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IT/enterprise service management Platform
SymphonyAI Summit service and asset management solutions deliver automations and value to modern IT teams. The pre-packed AI-powered solutions leverage CINDE predictive intelligence and the unique Eureka capabilities to resolve tickets faster and more effectively, route requests automatically, lower total cost of asset ownership, and enrich customer experiences.
IT SOLUTIONS
Enterprise Service Management
Service Management
Intelligent Automation
Asset Management
EUREKA PREDICTIVE INTELLIGENCE
Intent Identification
Intent Classification
Root Cause Analysis
Prediction
Orchestration
Reasoning
Topological Data Analysis
AutoML and Explainable AI
Supervised, and Unsupervised ML
Data and Model Management
DATA CLOUD
Trend and Impact Analysis
Integrations
ITIL
Customer
SLA / OLA
Contracts
Enterprise Service Management
Automate and manage processes, increase transparency, and have greater cost control to provide service management best practices, tools, and frameworks to departments across the enterprise.
Service Management
Manage the IT asset lifecycle from procurement to disposal, control spend with software license governance and compliance, and eliminate overbuying by right-sizing future purchases of hardware and software assets.
Intelligent Automation
Automate repetitive processes, resolve issues faster and more effectively, correlate disparate data sources, and develop knowledge articles to dramatically reduce resolution time and understand causes behind occurrences.
Asset Management
Manage the IT asset lifecycle from procurement to disposal, control spend with software license governance and compliance, and eliminate overbuying by right-sizing future purchases of hardware and software assets.
Intent Identification
Intent Classification
Root Cause Analysis
Prediction
Orchestration
Reasoning
Topological Data Analysis
AutoML and Explainable AI
Supervised, and Unsupervised ML
Data and Model Management
Trend and Impact Analysis
Integrations
ITIL
Customer
SLA / OLA
Contracts
45%
Lowered total cost of ownership
50%
Faster service request resolution
30%
Improvement in CSAT scores
20%
Annual savings in IT help desk operations
30%
Tickets auto-resolved
5%
Annual incremental revenue
Awards and Recognition
