Forrester report
Forrester Calculates 204% ROI for SymphonyAI IT Service Management Powered by AI
Our 2024 commissioned Total Economic Impact™ study, conducted by Forrester Consulting, shows that after switching to SymphonyAI ITSM, customers experienced efficiency gains through AI and automation, improved visibility and control over the ITSM solution, and an enhanced employee experience thanks to the platform’s intuitive, user-friendly self-service interface and out-of-the-box low-code/no-code features.
<6 months payback,
taking productivity to new heights
-
204%
of ROI using AI and Automation
-
$3.2M
Net Present Value using low code/no code platform powered by AI
-
60%
automation of service requests/incidents using Service Automation
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Products
Introducing the Enterprise IT Copilot
Experience how predictive and generative AI can resolve issues faster, deliver superior experience, and improve performance.
Apex platform
Redefine enterprise service management with AI
The Apex platform delivers responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve requests up to 50% faster using generative AI.
End User Copilot
Help employees self-serve by automating high-frequency tasks and providing relevant knowledge articles such as password reset, shared folder access, guest Wi-Fi access, and more.
Analyst Copilot
Assist technical team members in managing and resolving issues with work prioritization, operational intelligence, and targeted knowledge articles.
IT Leadership Copliot
Help executives with real-time insights that identify trends and patterns and easily digested information to make data-driven decisions. The copilot smooths major incident and crisis management, while providing real-time trends predictions and operational insights.
A practical guide to enterprise service management
Discover the key to unlocking your organization’s digital potential. Explore our white paper for actionable insights and strategies.
Customer testimonial
Roy Atkinson, principal advisor and CEO, Clifton Butterfield, LLC.
“The power of Generative AI and these role-based Copilots is unmistakable, putting power where it’s needed and saving time and effort for all the roles. For end-users—the consumers of IT services—this combination means rapid access to self-help and better help from analysts when needed. For IT leaders, it means better information that arrives faster, enabling improved decision-making. From individual end-users to the enterprise, the combination of GenAI and Copilots will bring gains in performance and accuracy. SymphonyAI Copilot exemplifies the ease of use and business value of these groundbreaking tools, bringing increased accuracy, velocity, and understanding to employees and business leaders. IT Asset Management (ITAM) and IT Service Management (ITSM) can benefit from the insights and time-saving capabilities of SymphonyAI Copilot.”
