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Augmenting enterprise workers with AI

Most customers don’t think of us as the largest private B2B enterprise AI company. They view SymphonyAI as a SaaS provider who helps them make better decisions and improve operations. That’s ok with us. We do offer AI-powered solutions tailored to our customers’ specific industry processes and use cases. We just work across a broader range of industries than many realize.

It’s hard to think of anyone who has come to us because they were looking for AI alone. Our customers are instead looking for insights and business process improvements. Rather than selling access to a DIY platform that customers need to build on and figure out how to deploy, we tailor pre-built AI applications to specific use cases. Every application is built with targeted workflows and integrations so customers can gain value immediately. 

This approach maximizes both flexibility and usability. SymphonyAI serves a wide range of businesses, augmenting workers in different sectors with AI-driven insights to operate smarter, faster, and more efficiently. In retail, for example, among other functions, SymphonyAI software tracks inventory and suggests when to restock. In manufacturing, our AI helps machine operators maximize yield and find process efficiencies. In banking, our technology alerts risk analysts to suspicious transactions that should be further investigated. We’re assisting public sector agencies to boost productivity while cutting costs and waste. Media companies use our solutions to identify inefficiencies and value content to maximize revenue.

Our founder, Romesh Wadhwani, understands that AI isn’t a product in and of itself – it’s a means to an end because what matters is the value an application can generate. He and our CEO Sanjay Dhawan start with our customers’ challenges and develop ways to solve those problems through AI. As Sanjay recently discussed at Bank of America’s Securities Global Technology Conference in San Francisco, “AI-augmented enterprise workers” are already showing how they can improve a range of business operations.

The real world

Writing about our customer, agricultural equipment manufacturer AGCO, in The Engineer, Peter Verstraeten – who leads SymphonyAI Industrial’s Proceedix products – illustrates how we’re changing the shop floor and empowering manufacturing workers to build high-quality equipment.

AGCO wanted ordering, inspections, and reporting to happen in one system. The company used Proceedix software with hands-free Google Glass headsets, smartphones, tablets, and other devices to create the system, speeding up quality control and maintenance. The devices guide workers through their day with instructions and additional support while they perform their tasks on the shop floor. These “connected workers” integrated these tools quickly into their day-to-day routines. As a result, process times sped up by 25% and quality issues decreased. 

Those smart devices also need to be managed and secured, especially when natural and manmade disasters and cyber-attacks are increasing. Writing in PropertyCasualty360, Tim Lawes at Symphony SummitAI shows how to make IT systems – including smartphones, tablets, and other equipment – more efficient and resilient. In addition to maintaining the highest standard of data protection and privacy measures, regular drills, disaster plans, and periodic feasibility studies of those plans, Tim recommends AI tools that can automatically move systems to new servers, self-heal, and boost analytical functions for system patches and permissions.

With such tools, Symphony SummitAI’s customers cut down on clicks, calls, and downtime while gaining the capacity to anticipate and respond to threats more quickly. They also receive help overseeing all their IT assets and a range of other IT service management (ITSM) tools that businesses use at all levels in times of crisis. These ITSM solutions can be tailored to the needs of any enterprise.

People are still central to success

In addition to efficiency gains, AI tools are also changing how professionals navigate their careers. Our chief people officer Jennifer Trzepacz recently discussed AI’s impact on the workplace of the future with Tara Weiss at Digiday’s WorkLife. In addition to discussing our internal experiments with remote work, hybrid arrangements, “presence pods,” and periodic face-to-face meetings, she discussed the importance of upskilling professionals to feel confident using AI in the workplace. Investing in upskilling and reskilling, she explained, will allow individuals and companies to capitalize on the competitive advantage AI makes possible.

AI-augmented workers work faster, more efficiently, and more productively throughout many industries. AI augments work itself, transforming back-office operations and other tasks from time-consuming labor into sources of data to analyze and learn from. We’re the largest private B2B enterprise AI company because we’ve successfully built applications to solve complex enterprise problems, achieving exponential gains for our customers. We want to help you use AI to solve your business problems, innovate, and grow no matter your enterprise, industry, or prior AI experience.