PALO ALTO, Calif. — Nov. 4, 2025 — SymphonyAI has once again been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management (ITSM). This marks the second consecutive year SymphonyAI has been listed, and we feel that it underscores the company’s consistent progress in delivering outcome-oriented AI that helps enterprises modernize IT service delivery.
SymphonyAI Enterprise consists of:
- Apex Enterprise IT Copilot provides AI-powered support to end users, analysts, and IT leaders with dynamic chat, contextual knowledge search, and real-time recommendations. By embedding intelligence directly into tickets and workflows, it accelerates resolution, improves employee experiences, and boosts productivity.
- Agentic AI for Work enables supervised and semi-autonomous workflows, unifying enterprise data for intelligent search, automating routine tasks such as scheduling and report generation, and applying reasoning to summarize, recommend, and trigger actions.
The SymphonyAI ITSM platform extends these capabilities with:
- Integrated AI + automation across a unified service portal with self-service and easy integrations
- IT asset management including discovery, lifecycle and compliance management, persona dashboards, and automated allocation
- Service automation with event-based execution, custom workflows, schedulers, secure APIs, and agentless architecture
Customers using SymphonyAI ITSM achieve measurable outcomes, including 60% automation of service requests and incidents, 204% ROI, $3.2M net present value, and 30% reduction in hardware and software inventory costs — with implementations often completed in 90 days.
“In our view, recognition for a second year validates our mission to deliver practical, outcome-driven AI for IT,” said Charles Araujo, President of SymphonyAI’s Enterprise IT division. “We feel with Apex Copilot and our expanding agentic AI workflows, we’re giving IT leaders the tools to resolve issues faster, reduce manual work, and deliver measurable ROI — all with governance and predictable costs.
Source: Gartner Research, Magic Quadrant for AI Applications in IT Service Management, By Chris Matchett, Rich Doheny etc., September 2025.
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About SymphonyAI
SymphonyAI delivers Vertical AI product platforms that help enterprises solve their most complex, high-value challenges — from stopping financial crime to improving store -performance and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers worldwide, including 200 of the top financial institutions, the top 25 CPG companies, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI provides domain-trained applications and pre-built agents that are ready to work on day one.
Learn more at www.symphonyai.com