Discovering New Indicators of Fraud


A global Fortune 500 health insurance company was struggling to analyze their complex, transactional data sets and established a goal to find a robust solution partner to make them more dynamic in their analysis capabilities.

The over-payment of erroneous claims coupled with the resultant loss of interest from delayed collections, was having a detrimental financial impact which was unsustainable and particularly damaging to their revenue streams. Even with an acceptable level of fraud discovery, the organization still struggled to produce a behavioral model that could be used for a variety of situations. They needed help to refine their models and lacked the in-house expertise to identify new indicators of fraudulent activity.

Ultimately, their desire was to become smarter, faster and more effective in processing their data sets to minimize fraud and the potential abuse of their products. After a successful Proof of Concept, the platform implementation highlighted the following key findings and deliverables:

  • Existing methods produced too many claims leads
  • Discovered key characteristics of types of unfavorable behavior from submitted claims
  • Conservative savings of $6 million a year by recovering lost fraud dollars
  • 7x faster turnaround time on lead generation

About SymphonyAI

SymphonyAI is building the leading enterprise AI company for digital transformation across the most important and resilient growth verticals, including life sciences, healthcare, retail, consumer packaged goods, financial services, manufacturing, and media. In each of these verticals, SAI businesses have many of the leading enterprises as clients. SAI is backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist. Since its founding in 2017, SymphonyAI has grown rapidly to a combined revenue run rate of more than $300 million and over 2,200 talented leaders, data scientists, and other professionals.