Blog

ITIL 4 and cloud: the monitoring and event management practice

10.04.2019 | SymphonyAI team
 

The most recent ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model? This monitoring and event management blog is part of a series that looks at a range of the ITIL 4 management practices through the prism of cloud (and in terms of both service delivery and support).

It first highlights the key points of the ITIL 4 monitoring and event management practice, then applies the cloud prism to see how the management practice is transformed. This is based on real-world practices, and so I finish by recommending additional ITSM activities for organizations that currently, or plan to, use cloud. These will help to improve the quality of your IT service delivery and support in the cloud and the resulting positive business outcomes.

Click here to get more detailed information on how The ITIL 4 The Monitoring and Event Management Practice works.

Latest Insights

The Surprising Connection Between Observability, Service Management, and Workflow Automation
 
11.14.2024 Webinar

Observability, Service Management, and Workflow Automation

Enterprise IT Square Icon Svg
AI workflows in ITSM save $1.3M, 65K hours
 
10.24.2024 Infographic

Unlocking millions in savings: Workflow Automation for a global connected car leader

Enterprise IT Square Icon Svg
 
10.22.2024 Analyst report

2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management

Enterprise IT Square Icon Svg