Tier 1 Spanish Bank: Creating Synergies While Fighting Financial Crime

Creating Synergies While Fighting Financial Crime

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Overview

A leading Tier 1 Spanish bank, serving over 20 million customers and operating one of the largest branch and ATM networks in Europe, sought to modernize its financial crime management systems. By partnering with SymphonyAI and upgrading to the NetReveal® platform, the bank successfully consolidated compliance processes, reduced operational costs, and improved customer experience.

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Challenges

• Siloed compliance processes across the organization

• Pressure to keep pace with evolving regulatory requirements

• The need for scalable, future-ready technology

• Tight timelines for deployment and customization

• Desire to reduce total cost of ownership while increasing investigator efficiency

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Why SymphonyAI

After a comprehensive vendor evaluation process, the bank chose SymphonyAI for its:

• Proven leadership in financial crime analytics and detection

• Flexibility to meet unique compliance needs

• Fast implementation (under 8 months including testing)

• Demonstrated partnership and openness to collaboration

“Our goal is to optimize the compliance operating model while creating business value. With NetReveal, we’ve significantly enhanced the efficiency of scenario implementation and adaptation.”
— Head of Compliance Transformation, Tier 1 Spanish Bank

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Solution

The bank deployed SymphonyAI NetReveal for:

• Transaction Monitoring

• Name Screening

• KYC / CDD (Know Your Customer / Customer Due Diligence)

This modular, flexible solution enabled the bank to:

• Centralize and streamline compliance across business units

• Enhance analytics and segmentation capabilities

• Increase investigator efficiency

• Reduce friction for customers

• Integrate and unify customer profiles through a single platform

“We’ve optimized resources, consolidated processes, and reduced complexities—all while promoting collaboration and standardization.”
— Senior Compliance Manager, Tier 1 Spanish Bank

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Results

• Higher efficiency in compliance operations
• Unified approach to managing risk and regulatory obligations
• Reduced operational and IT costs
• Improved customer experience through minimized compliance friction
• Centralized upgrades and enhanced data usage across the organization

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What’s Next

Looking ahead, the bank plans to:

• Expand SymphonyAI capabilities across additional group entities

• Pilot AI-powered compliance technologies

• Continue transforming the effectiveness of its compliance function