Automakers Rely on SymphonyAI for a Turbo Boost to their IT Ecosystem
The auto industry employs people in the thousands, and managing IT assets that cater to this huge pool is no small feat. When the largest automaker in India approached SymphonyAI, the expectation was straightforward. They wanted an IT support ecosystem that enables a seamless flow of business-critical functions, encompassing all IT assets and applications like ERP, HRMS, and CRM.
Surpassing Customer Expectations
- Productivity shot up by a whopping 50%
- CSAT scores soared at 85%
- Mobile ITSM services were a reality
- Real-time asset monitoring was made possible
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