New playbook for building AI systems of intelligence that scale.
Read the playbook By replacing fragmented legacy systems with SymphonyAI’s intelligent ITSM platform, the bank automated 65% of service requests, improved customer satisfaction by 60%, and gained enterprise-wide visibility laying the foundation for agile digital transformation.
Faced with growing IT complexity across multiple subsidiaries, one of Thailand’s largest and most trusted banks knew its legacy systems could no longer support its digital ambitions. Fragmented tools, siloed operations, and manual processes slowed service delivery, driving up costs, and compromising the customer experience.
As a leading force in personal finance, wealth management, and investment services, the bank needed an ITSM solution that could unify operations, scale effortlessly, and accelerate its transformation roadmap.
With SymphonyAI, the bank gained a single, integrated view across its IT landscape, automating 65% of service requests, halving resolution times, and achieving a 60% boost in customer satisfaction. Flexible workflows and seamless integration allowed for quick rollout across subsidiaries, while a modern, intuitive interface increased adoption and reduced training time.
From service desk automation to end-to-end IT asset management, SymphonyAI helped the bank move from reactive support to proactive innovation. IT leadership could now focus on strategic growth, not operational firefighting.
Download the case study to discover how leading banks simplify IT operations, cut costs, and boost service quality without the complexity of legacy systems.
Our customers achieve up to $3.2M in net present value with SymphonyAI ITSM.