The intuitive EurekaAI Collections app puts powerful AI in the hands of lenders, enabling them to recover the most revenue while preserving client relationships. Built on cutting-edge AI/ML technology, EurekaAI identifies behavioral patterns, recommends outreach strategies, and calculates optimal settlements to find efficient solutions across every step of the collections process.Click to scroll
Powerful AI designed for collections recovery
The compliant, enterprise-ready EurekaAI Collections app provides an intuitive and guided user experience, empowering collections agents and managers with actionable insights to drive new efficiencies through automation, prioritization, and personalization.
Learn more from your historical data and identify emerging risks with dynamic segmentation, group comparisons, and prescriptive insights.
- Identify risk early with continuous behavior monitoring
- Predict the likelihood of repayment with risk forecasting
- Get actionable, prescriptive recommendations to prevent delinquency
Improve interactions and gain greater returns per contact with personalized, multichannel strategies targeting each borrower when and where they are most receptive to outreach.
- Automate digital, multi-channel approaches triggered via integrations or APIs
- Identify the most successful form of communication for each borrower
- Pinpoint the best time to contact each consumer for maximum response rates
- Create content personalized by subject, body, and tone to increase recoveries
Bring the power of AI to your daily workflow to focus on the highest value actions that will help reduce roll rates, cure accounts, increase recovery, and improve customer experience.
- Integrate with your CRM and 3rd party vendors for seamless, easy onboarding
- Customize dashboards to your specific tasks and workflows
- Match agents with specific accounts for optimal outcomes
High-value use cases
EurekaAI Collections optimizes collections with a unique framework that allows lenders and creditors to target a broad range of problems quickly and easily.
7-in-7 Rule Compliance and Call Optimization
With the new 7-in-7 rule, every call is of the utmost importance. EurekaAI Collections tracks call frequency to help you stay compliant and recommends scripts and next best actions so your agents can make the most out of every call. Audit reports are generated with federal and state-level compliance metrics and alerts if issues are found.
Early Warning Signals
Head off delinquency before it happens with advanced analytics that can detect behavioral changes, predict which borrowers are likely to default, and recommend preventative actions and outreach strategies. By ingesting historical and real-time data, EurekaAI Collections identifies new patterns and emerging risk segments so you can be better prepared for unexpected events.
Divide customers into groups based on factors most likely to impact outcomes. Using predictive analytics, borrowers are ranked and prioritized by propensity to pay and value at risk. Then, prescriptive insights forecast next best actions to scale processes and recover revenue.
Reach borrowers when, where, and how they are most likely to respond successfully. Machine learning and advanced behavioral analytics distinguish customers requiring human contact from those likely to self-cure, design personalized contact strategies, and automate digital outreach for maximum recoveries and efficient resourcing.
Tailor call queues to individual agents based on skill level, past performance with similar customers, and work schedule to increase the likelihood of success. Paired with outreach optimization determining the best time to call and call sequence, agents are always well prepared. One-click surveys can also be implemented throughout the workflow to further train the models.
Optimize receivables with advanced segmentation and predictive analytics to produce the optimal settlement, payment plan, or paid-in-full demand for every debt purchase account. EurekaAI Collections estimates the likelihood, timing, and expected liquidation value of accounts then helps create an actionable strategy to collect optimal repayment.