SymphonyAI unveiled its Apex Enterprise IT Copilot, designed to accelerate problem resolution, boost agent productivity, and elevate customer satisfaction by dynamically providing on-demand information and support tailored for end users, analysts, and IT leaders.
The copilot integrates with existing service management tools to provide a secure, intelligent, holistic view of enterprise services.
The copilot is part of SymphonyAI Apex, a predictive and generative AI-based IT service management/enterprise service management (ITSM/ESM) platform to turbocharge productivity, simplify work, and create delightful experiences for end users, analysts, and executives. SymphonyAI Apex platform delivers responsive, effective, and efficient service management capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI. The copilot and Apex are powered by SymphonyAI’s award-winning predictive and generative Eureka Gen AI platform.
The copilot unleashes employee productivity by helping team members deliver faster responses and superior services enterprise-wide. The copilot’s generative AI instantly gives users the information they require to swiftly address enterprise support needs, freeing up critical resources to spend more time on activities that create high-quality service. The Apex Enterprise IT Copilot automatically handles routine end-user inquiries, reducing service ticket volumes and gives agents bandwidth to focus on more complex tasks. It leverages advanced AI algorithms to optimize workflows, automate tasks, and deliver smart, context-aware responses that enhance both user interactions and operational effectiveness.
The Apex Enterprise IT Copilot tackles the challenges of modern work environments head-on and empowers optimal productivity across the organization through addressing the needs of three categories of users:
- End Users. The copilot helps end-user employees self-serve by providing relevant knowledge articles and by automating tasks using Summit Service Automation. Use cases include knowledge search, password reset, shared folder access, guest Wi-Fi access, and more.
- Analysts. The copilot assists technical team members in managing and resolving issues with work prioritization, operational intelligence, and targeted knowledge articles.
- Leadership. The copilot helps executives with real-time insights that identify trends and patterns and easily digested information to make data-driven decisions. The copilot smooths major incident and crisis management, while providing real-time trends predictions and operational insights.
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