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ABOUT THE AUTHOR
Vice President, Innovation and Product Strategy

Leveraging a three-decade career spanning IT leadership, digital transformation, and as an industry analyst, Charles Araujo serves as VP of Innovation and Product Strategy, driving enterprise-focused product innovation and strategic transformation. His unique perspective combines deep enterprise technology expertise with a profound understanding of CIO challenges and opportunities.

Resources by Charles Araujo

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6.20.2025

Blog

Rethinking service management: how AI is driving the next ITSM evolution

Enterprise IT

5.20.2025

Blog

ITSM virtual agents explained

Enterprise IT

5.13.2025

Blog

AI chatbots for ITSM explained

Enterprise IT

5.8.2025

Blog

ITSM chatbots explained

Enterprise IT

5.6.2025

Blog

Agentic AI’s enterprise secret sauce

Enterprise IT

4.15.2025

Blog

Why agentic AI is the killer app for employee productivity

Enterprise IT