Enterprise IT is now an independent company. Same team, same product, with dedicated investment behind it.
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SymphonyAI Apex 2.0 redefines what enterprise IT service management can be. Built with AI, automation, and seamless integration at its core, Apex 2.0 empowers you to deliver faster, smarter, and more cost-effective services that align with business priorities.
Apex 2.0 is a modern, AI-powered ITSM platform engineered for the enterprise of today—one that demands agility, insight, and measurable outcomes. With Apex 2.0, you can simplify operations, elevate user experience, and turn service management into a true driver of digital transformation.
Experience the power of intelligent service management—faster, simpler, and smarter than ever before. Unlock unparalleled performance and innovative features designed to elevate your workflow. Our guided upgrade path ensures a smooth transition from Summit to the next generation Apex 2.0.
Everything you need to deliver faster, smarter, and more cost-effective IT services
Empower end-users and analysts with an intelligent agent that enhances user experience
Create and view dynamic, data-rich reports that transform raw data into meaningful insights
Experience a intuitive workspace designed to improve navigation and boost productivity
Streamline repetitive tasks, automate approvals and ensure faster service delivery
Connect effortlessly with your enterprise ecosystem through prebuilt integrations
Gain full control of your asset lifecycle with enterprise-ready Asset Management
Reimagined from AI-driven insights and predictive SLAs to unified dashboards and low-code automation. Designed to empower IT teams with smarter workflows, faster actions, and measurable impact across every service.
By combining automation, analytics, and AI, it simplifies workflows, enhances visibility, and empowers teams to act faster with confidence.
A unified suite of intelligent, automation-driven capabilities designed to streamline IT operations, boost productivity, and deliver real-time insights across the service landscape.
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Predictive analytics and intelligent automation built into every workflow
Built for scalability and intelligent service operations
85% faster resolution times and 70% reduction in manual effort
Apex 2.0 offers a wide range of strategic enhancements that elevate the platform’s value. Key improvements include built-in AI, advanced automation, agentic AI support for analysts and end-users, better integration capabilities, faster performance, modern UI/UX, increased workflow efficiency, enhanced reporting tools, and stronger security frameworks—helping you operate smarter and scale effortlessly.
Apex 2.0 delivers a host of strategic enhancements designed to transform your operations. With built-in AI capabilities, advanced automation, next-generation integration, better performance, a modernized UI/UX, and heightened security, your organization can work smarter and scale with ease. Improved workflow efficiency and robust, customizable reporting tools enable your teams to make faster, data-driven decisions.
Upgrading to Apex 2.0 comes at no additional service charge for existing customers. As part of the transition from Summit CTP, you'll seamlessly unlock new features and value under our new licensing model. For further details, please reach out to your respective Customer Success Management (CSM) team.
We require minimal support from your application administrator, integration specialists, and a designated single-point-of-contact (SPOC) for coordination and required validations to ensure a smooth transition. Our SymphonyAI implementation experts will oversee the entire upgrade process end-to-end.
A standard upgrade typically takes 3–4 weeks, depending on the complexity of your environment.
You’ll receive advance notification detailing the expected window to ensure there is no disruption to your day-to-day operations. We prioritize business continuity by minimizing downtime during cutover.
We replicate your production setup in a separate, non-production environment before the upgrade to ensure that you experience zero-risk upgrade. This approach ensures that in an unlikely event of an upgrade issue, your existing production environment will remain intact.
We expect the upgrade to be seamless, with minimal training required. However, you will have access to our video library and other documentation materials.
Our SymphonyAI team provides dedicated post-upgrade support for the first week to promptly resolve any issues and ensure a seamless transition.
Currently, this upgrade is available for SaaS customers on the Tahoe or Elbrus versions. However, if your instance is hosted on on-premises, check the following question. SymphonyAI will assess the environment and inform you of any additional requirements, if needed.
On-premises upgrade support for Apex 2.0 is currently not available. We will communicate once it’s available.
The upgrade methodology prioritizes zero data loss. Multiple backup and data validation steps are incorporated into the process to ensure that all your historical and operational information is securely upgraded to Apex 2.0.
All standard configurations will remain intact. Any customizations or integrations will be validated and tested before the final production.
There will be no impact on existing integrations. However, any customer-developed integrations will need to be validated by the customer, but we expect these integrations to work without any issues.
The existing mobile app will continue to be supported, providing functionality for both end-users and analysts.
We are rebuilding our reporting engine to be dashboard-centric and highly customizable. If custom reports were previously developed by SymphonyAI, customers will need to rebuild them after completing the required training. If the custom reports were purchased within 12 months prior to the upgrade date, they will be recreated at no additional cost. Custom reports purchased more than 12 months before the upgrade date will require payment of the applicable incremental cost for rebuilding.
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