Game-changing platform combines native AI, copilot integration, and modular enterprise architecture to transform enterprise management for IT, HR, finance and beyond
PALO ALTO, Calif. (June 27, 2025) — Enterprise IT just got smarter. SymphonyAI, the vertical AI powerhouse, has unveiled Apex 2.0 to deliver immediate value without the complexity and overhead of legacy platforms. With enterprise IT leaders clamoring for laser-focused intelligent ITSM that can deliver fast ROI, the robust platform features integrated AI and an Enterprise IT Copilot that anticipates needs, prioritizes the most critical issues, solves problems before they escalate, and delivers cost-effective IT support. In fact, a 2024 Forrester Consulting study on “The Total Economic ImpactTM of SymphonyAI ITSM” reports that SymphonyAI customers average a whopping 204% ROI using SymphonyAI ITSM.i
Apex 2.0 represents a fundamental shift in how enterprises approach IT service management, introducing the industry’s first intelligent ITSM system that comes with built-in intelligence powered by native AI that learns and adapts to your organization’s unique ecosystem and featuring the built-in Integration Hub to seamlessly connect to the ITSM ecosystem for fast deployment and time to value. Built-in service automation automates routine tasks for easier management and streamlined workflows.
The Intelligence Revolution: Beyond Traditional ITSM
Apex 2.0 evolves ITSM platform intelligence to meet enterprise demands for meaningful AI without the hype, complexity, and cost of traditional offerings.
- Intelligence Where It Matters
AI is native to the core workflows with automated insights to deliver actionable decisions, including smart routing and classification and featuring predictive analytics for improved service efficiency and effectiveness.
- Innovation Where It Matters
Apex 2.0 delivers cutting-edge AI with an intuitive interface that makes adoption rapid, simple, and high-impact. The flexible architecture enables modular adoption so users can increase scope and sophistication of use at their preferred speed.
- Simplicity Where It Matters
The platform’s streamlined workflows eliminate complexity with a no-training interface that users “get” from Day 1. Easy to deploy and maintain, Apex 2.0 is built for teams that like to run lean while delivering high service levels.
Apex 2.0’s intelligence stems from SymphonyAI’s award-winning Eureka Gen AI platform, which combines predictive, generative, and agentic AI to create solutions that think ahead rather than just react.
The results speak volumes: organizations report up a 75% reduction in average ticket handling time using AI and automated workflows.
The Future of Enterprise Service Management Starts Now
Prateek Kathpal , President SymphonyAI said, “ Apex 2.0 is a game-changing solution that ushers in a new era of workplace productivity for organizations ready to elevate operational effectiveness. With Apex 2.0 , SymphonyAI dramatically accelerates service delivery while propelling huge productivity leaps and improving user satisfaction.”
Whether optimizing IT infrastructure, streamlining HR processes, automating financial workflows, or managing facilities, the platform’s intelligent foundation adapts to deliver transformational outcomes across every enterprise function.
The lightweight architecture ensures rapid deployment without the complexity typically associated with enterprise AI implementations. Organizations can begin seeing results in weeks, not months, with expansion across departments happening at the speed of business need.
To learn more about key features and capabilities of Apex 2.0 and to request a demo personalized to your organization’s unique needs, contact us.
