Artificial intelligence

Enterprise Management Associates names SymphonyAI Summit Software (previously Summus Software) the most promising new vendor in next-generation IT management


SymphonyAI Summit Software recognized by leading industry analyst firm for mature and complete IT management solution

FREMONT, CA – October 23, 2012 – SymphonyAI Summit Software, a provider of comprehensive, cloud-based IT operations management applications, today announced it has been named by Enterprise Management Associates (EMA), a leading IT and data management industry analyst and consulting firm, as winner of the Most Promising New Vendor award in Next Generation IT Management (NGITM).

For their latest IT management market evaluation report*, “EMA Radar for Next Generation IT Management Solutions: Q4 2012”, EMA evaluated eleven vendors leading the IT management industry with solutions that support both project and service management on one common architectural platform with integrated resource management. In this report, EMA also named SymphonyAI Summit Software a “Strong Value” leader in the NGITM market.

“SymphonyAI Summit is a newer entrant into the NGITM space, founded from the start on a premise of integrating project, service, asset and IT Operations Management,” said Charles Betz, former research director at EMA. “SymphonyAI Summit is an excellent fit for firms of any size seeking a strong IT management platform, especially those open to alternatives to better-known vendors. Although not examined in this report, its asset and availability capabilities may be important additional considerations for the potential buyer.”

SymphonyAI Summit has been leading the innovation charge in the IT operations management market with SymphonyAI Summit IT Management Suite, the industry’s only cloud-based IT management solution encompassing IT service management (ITSM++), IT asset management (ITAM), IT Operations Management, and IT project management, all built on a single, unified IT management platform, the SymphonyAI Summit Platform.

“Our mission is to help IT management professionals reduce costs, optimize efficiencies, and maximize operational agility through a next-generation IT management solution,” said Wai Wong, president and CEO of SymphonyAI Summit Software. “We are honored to be named Most Promising New Vendor in NGITM by EMA. It is a recognition of the completeness and innovation of our offerings, and a testament to our vision of helping customers to better optimize their IT operations.”

The EMA Radar report highlights key strengths of SymphonyAI Summit Software and its offerings:

  • Founded “on a premise of integrating project, service, asset, and IT Operations Management”
  • A “comprehensive vision for fully integrated IT management”
  • Seamless interoperability of projects with ticketed work
  • Kanban-style visualization and prioritization
  • Prioritization and forecasting of work across multiple queues

* EMA Radar for Next Generation IT Management Solutions: Q4 2012, September 2012.