Artificial intelligence

SymphonyAI Summit Software Inc. unveils Productivity 360, a new engine for its flagship ITOM platform SymphonyAI Summit at Fusion 16


Palo Alto, 31 October, 2016: SymphonyAI Summit Software Inc., a leading provider of private and public cloud based IT operations management solutions, will launch a new productivity engine built into its flagship solution – SymphonyAI Summit ITOM Platform, at Fusion 16. Scheduled to be held at MGM, Las Vegas, from November 1 to November 4, Fusion 16 is the widely anticipated annual conference for IT Service Management (ITSM) Business. The event is an exciting knowledge sharing forum that brings together consummate experts from the field of ITSM to share their experiences and showcase products and solutions that are game changers in technology disruption.

Backed by the Palo Alto headquartered Symphony Technology Group, SymphonyAI Summit Software Inc. provides intelligent and innovative ITOM solutions. SymphonyAI Summit is a cloud based Integrated IT Operations management Platform that unifies key processes across Service, Asset, Availability and Project Management. Enterprises and Service Providers use SymphonyAI Summit to dramatically reduce cost and complexity of their IT Operations while improving efficiency, productivity, predictability and control. The SymphonyAI Summit platform is an advanced, ITIL 2011 certified solution (12 processes) that supports CIOs in navigating technological challenges and gaining complete control of IT Operations.

SUMMIT’s exclusivity in offering single suite, integrated ITOM solutions is enhanced further with the Productivity 360, – a set of IT productivity enhancement engines. Productivity 360’s versatile engines provide IT analysts with benefits like Operational Intelligence, Gamification, Service Automation, Service Assist and Skill Management.

In any ticket resolution scenario, Operational Intelligence equips IT analysts with a pattern analysis of similar incidents, so that the analyst does not work in isolation and is rather able to reuse relevant solutions by gaining a holistic view of the issue. The Service Automation engine facilitates accurate, smooth and speedy execution of the workflow via processes like auto remediation of permissions, automatic service fulfillment, elimination of human error at high intelligent touch points and preventive maintenance of activities like creating daily data back-up. Through Gamification, a purely employee driven engine, companies can create transparent, healthy and competitive workforce. Gamification also enables enterprises to overcome the primary challenge of channelizing employee productivity by proactively involving their employees in visualizing team goals and in charting their own performance metrics.

“Even as growth, employee productivity and customer satisfaction are the pivotal focus of business leaders today, almost 70 % of IT budgets are consumed by running daily IT operations. Majority of CIOs are looking to empower digital transformation in their organizations to scale productivity and operational efficiency without the cost disadvantage. We strongly believe Productivity 360 is the right IT productivity enhancer that companies are looking for. We are delighted to showcase this offering at a prestigious platform like Fusion 16,” says Satyen Vyas, CEO, SymphonyAI Summit Software Inc.

About SymphonyAI Summit Software Inc.:

SymphonyAI Summit Software Inc, backed by the $2.5Bn Symphony Technology Group, is a leading provider of a private and public cloud based IT Operations Management Solution to enterprises and service providers. Its flagship product – ‘SUMMIT’, is an advanced ITIL 2011 Certified solution that unifies key applications across Service Management, Asset Management, IT Operations Managementsand Project Management in one single easy to use platform.


Jointly hosted by industry leaders HDI and itSMF USA, the annual FUSION Conference & Expo unites IT service management’s best speakers, solution providers, and networking opportunities for an unparalleled educational experience. Each year, industry professionals, experts, and vendors attend to discover the best and newest technologies, ideas, systems, and methodologies. Looking for ways to improve their IT services, attendees gain valuable business contacts and tangible tools to immediately effect change within their organizations. Learn more at

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U. Rajasekharan
Director – Marketing & Communications