Artificial intelligence

Three trends that will transform service management in 2019


SymphonyAI Summit forecasts rise of AI-driven automation, Enterprise Service Management in 2019

LOS ALTOS, Calif. – Dec. 20, 2018 – IT management has undergone dramatic changes in the past few years but as a whole, there are still significant areas in need of improvement. The industry experts at SymphonyAI Summit have identified three dominant trends that will transform service management.

Click to Tweet: .@ SymphonySymphonyAI Summit Releases 2019 Predictions for IT and Service Management #ITAM #ITSM

Today’s CIOs and senior IT leaders are seeking to transform their digital workplaces to maintain a competitive edge and lead in their markets. To drive business outcomes, enterprises are seeking cost-effective IT management solutions that enable greater customer experiences, increase the speed of execution, boost productivity and accelerate new products and services.

As a result, these three trends will dominate 2019:

  • Artificial intelligence (AI) and automation will be game changers: Applied correctly, these innovations can be used to automate mundane tasks, freeing up IT service employees to focus instead on bigger and more important issues while also providing employees 24/7 IT services.
  • Complexity and scale will continue: With hybrid cloud adoption and new middleware architecture components, complexity is a trend that will continue to accelerate. IT management solutions will need to treat this as the new reality.
  • The move towards enterprise service management: Many companies are already starting to move away from the traditional siloed approach and look to how one solution can be used across multiple functions and divisions, including IT management, human resources, legal, procurement, and finance, among others. This trend will continue to accelerate.

Satyen Vyas, CEO, SymphonyAI Summit, said: “The rise of emerging technologies like AI and Machine Reasoning is bringing the era of cumbersome and convoluted IT management to an end. As 2018 comes to a close, we at SymphonyAI Summit look forward to seeing more companies re-imagine their service management processes to improve efficiency, increase productivity and reduce overall costs.”

About SymphonyAI Summit

SymphonyAI Summit is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, consumer packaged goods, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees.

SymphonyAI Summit’s flagship product, SymphonyAI Summit, is an advanced, modular solution certified by ITIL and Pink Verify. SymphonyAI Summit unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SymphonyAI Summit to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using SymphonyAI Summit. Website:

PR contact:
Jessica M. Pasko
Nadel Phelan, Inc.