Maruti Suzuki puts its productivity in top gear

Results at a Glance

• Up to 50% increase in productivity

• Up to 85% CSAT score improvement

• Real-time, on-the-go ITSM via mobile app

• Integrated asset monitoring and governance

About Maruti Suzuki

Maruti Suzuki India Ltd. is one of India’s largest automobile manufacturers with nearly 20,000 employees. The company relies on a complex IT ecosystem—laptops, desktops, servers, and applications like ERP, HRMS, and CRM—to drive its operations. Any disruption impacts thousands. Maruti needed a dependable, intuitive, and resource-efficient IT solution for everyday support and business-critical functions.

Why Maruti Suzuki Chose SymphonyAI

A perfect fit for a complex environment
SymphonyAI’s enterprise-grade solution aligned precisely with Maruti’s sophisticated and process-driven IT landscape.

Ranked #1 in analyst evaluations
Maruti engaged leading analyst firms and found SymphonyAI topping every evaluation metric—thanks to drag-and-drop workflows, real-time visibility, and no-code automation.

All-in-one integrated suite
The platform offers a seamless integration of IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM).

User-friendly and low-maintenance
Maruti valued the ease of use, quick configuration, and minimal need for extensive coding or resources.

Intuitive self-service portal
Employees gain fast, personalized access to services with a UI designed for self-help and speed.

Transforming IT and Employee Experience

SymphonyAI’s impact on Maruti’s IT operations:

• Intuitive user portal
  Easy access to services, status tracking, and information in one place.

• Mobile app support
  Managers can approve and log requests from anywhere.

• Unified IT and HR services
  Integrated portal means no more logging into multiple platforms.

• Productivity boost
  Automation and faster resolutions led to up to 50% increase in productivity.

• Higher satisfaction
  CSAT scores surged to 85% post-implementation.

• Total control over IT
  Unified ITSM, ITAM, and ITOM brought end-to-end visibility and efficiency.

• Enterprise-wide GRC transformation
  SymphonyAI enabled a fully integrated Governance, Risk, and Compliance program.

Strengthening Risk and Compliance

SymphonyAI helped Maruti streamline risk and audit processes across the organization:

• Risk Management
  Real-time visibility into risk posture and proactive incident response.

• Policy and Compliance Automation
  Unified processes ensured best practices and continual assurance.

• Audit Optimization
  Smart prioritization and elimination of recurring issues.

• Vendor Risk Transparency
  Standardized due diligence and risk assessment processes for third parties.