Case study

Perfetti streamlines legacy IT/enterprise service management system

04.01.2025

Perfetti, one of the world’s largest confectionery manufacturers, has been at the forefront of technological innovation in India, particularly in business process automation. The company adopted desktop virtualization as early as 2006 and implemented mobility solutions before many other Indian enterprises. They partnered with SymphonyAI to develop comprehensive IT management solutions, focusing particularly on inventory and asset tracking across their 45+ locations in India.

This automation initiative has helped Perfetti streamline operations, improve efficiency, and maintain better control over their assets while ensuring seamless user experience. The implementation process involved careful consideration of user needs, integration with existing systems, and standardization of processes, ultimately supporting Perfetti’s key business goals of growth, profitability, and customer satisfaction.

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