This webinar, hosted by Helen May, Senior Solutions Consultant at SymphonyAI alongside Stephen Mann, Principal Analyst and Content Director at ITSM.tools, delved into the transformative potential of AI, especially generative AI, within the realms of enterprise service management (ESM) and IT service management (ITSM). They discussed the rapidly growing inevitability of AI adoption in these fields, driven by escalating user expectations and the necessity for businesses to stay competitive. The session underscored a strategic, business-driven approach to AI implementation, advocating for its use to boost efficiency, productivity, and overall business performance. Mann and May emphasized starting with small, manageable AI projects to build confidence and experience while ensuring seamless integration into broader ESM and ITSM frameworks. This approach aims to harness AI’s full potential to enhance service delivery and operational excellence, positioning businesses to thrive in an increasingly AI-driven landscape.

Speakers:
Stephen Mann, Principal Analyst and Content Director at ITSM.tools
Helen May, Senior Solutions Consultant at SymphonyAI