We provide comprehensive, expert customer support services to ensure you get the best value from your SymphonyAI solutions. Our skilled support representatives bring decades of collective experience working with businesses, to effectively manage any issue you may encounter in a professional and responsive manner.

Retail / CPG
Industrial
Enterprise IT
Media

Support services

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  • 24/7 customer portal and knowledge base
  • Email/phone technical support
  • Best practice migrations and upgrades
  • Application training for users and developers
  • System performance validation and audits
  • Regular data loads and data management
  • Application licensing
  • Optional on-site technical support
  • Extended hours support
  • Optional managed services

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Customer portal

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LOGIN TO CUSTOMER PORTAL

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Request a customer portal login

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To login to the portal for the first time, you will need a Customer Portal ID. Email our customer support team with the following information: your name; company name; phone number; products you are using, including version and platform.

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EMAIL CUSTOMER SUPPORT

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Lifetime support policy

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We provide guaranteed support over the lifetime of your engagement, with structured yet flexible support offerings to secure and maximize your investment in your company’s future. We will enable you to anticipate and control your upgrade path to suit your growth strategies. Download our flexible and easy to follow Lifetime Support Policy to learn more:

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Contact support

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Support services

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  • Email/online technical support
  • Guidance on best practices and software use
  • Access to new versions and updates
  • Application licensing
  • Documentation and reference materials
  • Optional training for users and developers
  • Extended support options
  • Additional professional services

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Contact Support

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Email our industrial customer support team with any questions or issues, and include the following information with your request: your name; company name; phone number; and the SymphonyAI Industrial products that you are using, including version and platform.

Industrial-Support@symphonyAI.com

Support services

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  • Business hours support
  • 24/7 support for critical incidents

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Customer portal

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LOGIN TO CUSTOMER PORTAL

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Contact support

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Support services

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  • Revedia 24×7 Premier Support:
    • 24×7 Global Customer Support
    • Advanced Monitoring & Alerts
    • Direct Access to SaaS Technical Support Manager
    • An Assigned Customer Advocate
    • Access to Jira Ticketing

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Customer portal

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LOGIN TO CUSTOMER PORTAL

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Support policy

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Contact support

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