Press release

SymphonyAI Summit Recognized as the Best AI Solution for IT Operations in 2023 in AI Breakthrough Awards


SymphonyAI Summit’s streamlined, AI-enabled ITSM platform innovates with its AI-driven intelligence


PALO ALTO, Calif., June 29, 2023 – SymphonyAI Summit, a SymphonyAI division, announced today that it has been awarded the “Best AI IT Operations” award in the 2023 AI Breakthrough Awards program, which recognizes the top companies, technologies, and products in the global AI industry today.


With more than 3,000 nominations from across the world, being named a winner by AI Breakthrough – a leading market intelligence organization – underscores SymphonyAI Summit’s commitment to providing its users with market-leading AI-enabled IT service management software that helps organizations gain speed, responsiveness, and productivity while reducing costs.


SymphonyAI Summit’s AI-powered capabilities equip IT teams with powerful tools to analyze complex data, predict potential issues, and automate routine tasks, thereby providing better, faster, and more satisfying service to end users. With a modern, streamlined, intuitive software interface that provides a single hub for all service requests, SymphonyAI Summit’s IT Service Management (ITSM) solution features an AI-powered virtual assistant that uses natural language processing (NLP) to understand and interpret user requests. The assistant, which will add generative AI capabilities this year, also answers common IT-related questions, guides users through service requests, and escalates issues to IT staff when necessary – enabling IT teams to manage and resolve incidents faster and focus people resources efforts where they are needed most.


“The Summit ITSM platform allows IT departments to customize the software to fit their specific needs,” said Satyen Vyas, president and CEO of SymphonyAI Summit. “Being named the 2023 Best AI Solution for IT operations is a testament to the value our ITSM platform and virtual assistant provide IT teams in streamlining and automating workflows, better serving their users, and increasing employee productivity.”


“Regardless of company size or industry, IT departments are critical to both day-to-day and long-term success, but they continue to face increased pressures to keep up with rapidly evolving technological advances and manage costs, all while providing excellent service,” said James Johnson, managing director of AI Breakthrough. “SymphonyAI Summit’s solutions provide not just thoughtful, data-driven solutions to respond to these pressures, but also customization to each department’s and company’s needs. Those capabilities will be even more critical as IT departments continue to run and scale operations to keep pace with how we work today.”