Apex 2.0

ITSM with Built-in Intelligence

Forrester Calculates 204% ROI for SymphonyAI IT Service Management Powered by AI

You need an IT Service Management platform that delivers value fast, without the complexity and cost of legacy systems. We get it. That’s why our customers realize a $3.2 million net present value using SymphonyAI ITSM.

The latest edition, Apex 2.0, is built with the AI and automation you need to meet today’s service management challenges head-on.

Apex 2.0 ITSM UI
What AI adoption in ITSM looks like in 2025
What AI adoption in ITSM looks like in 2025
ITSM and wider IT adoption of AI capabilities have been a long time coming

<6 months payback,
taking productivity to new heights

  • 204%

    of ROI using AI and Automation

  • $3.2M

    Net Present Value using low code/no code platform powered by AI

  • 60%

    automation of service requests/incidents using Service Automation

Intelligence Where It Matters

  • AI integrated directly into core ITSM workflows
  • Context-aware AI Copilot to assist users and agents
  • Predictive intelligence and smart routing for proactive service management
  • Actionable insights that improve decision-making

Apex 2.0 ITSM UI

Innovation To Stay Ahead

  • AI and automation that deliver immediate, out-of-the-box value
  • A modern, intuitive interface designed for ease of use
  • Built for rapid user adoption and scalability beyond IT to HR, finance, facilities and other functions

Apex 2.0 ITSM UI

Simplicity That Delivers

  • Streamlined workflows that reduce manual effort
  • Zero-training interface: users know how to use it from day one
  • Easy to deploy, simple to maintain

Apex 2.0 ITSM UI

Apex 2.0 Key Capabilities

Apex 2.0 Integrated AI for Improved Enterprise Productivity
Apex 2.0 Automate to Accelerate Business Value
Apex 2.0 Unified Service Portal
Apex 2.0 Empower Self-service
Apex 2.0 Supercharge Analyst Productivity
Apex 2.0 Integrate Effortlessly

Apex 2.0 embeds AI into ITSM, automating ticket handling and boosting productivity. Its AI Agent and Copilot cut resolution time by 75% with zero-touch workflows.

Automate 60% of service requests with native automation, reducing MTTR and boosting efficiency. 40+ integrations and 1,000+ connectors streamline third-party data management.

Bring all service needs under a single portal to improve employee experiences and resolve requests faster.

Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with an AI-first and frictionless self-service experience.

Apex 2.0 is packed with multiple features powered by AI, automation and gamification to empower analysts so they can focus on high value tickets leaving AI agents to handle the high-volume repetitive tickets.

Connect your ITSM ecosystem effortlessly with Rest API-enabled third-party systems using SymphonyAI’s built-in workflows, delivered out of the box without any coding or specialized IT resources. SymphonyAI Integration Hub seamlessly integrates with 1000+ apps and 1500+ runbooks.

Scale as your needs evolve through a wide range of use cases built for large enterprises providing flexibility to adapt and expand applications as needed, and reducing the need for frequent redevelopment, saving costs and valuable time.

Key Features

Explore all Enterprise IT products

Maximize your ROI on enterprise IT assets. Gain complete control and visibility of your hardware assets and software licenses and enforce compliance.

Maximize your ROI on enterprise IT assets. Gain complete control and visibility of your hardware assets and software licenses and enforce compliance.

SymphonyAI recognized in 2024 Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management

SymphonyAI recognized as a Major Player in the 2024 IDC Marketscape Worldwide ITSM report

SymphonyAI featured in 2025 Gartner Market Guide for IT Service Management Platforms

SymphonyAI is positioned as a Challenger and Fast Mover in the 2025 GigaOm Radar for ITAM

gartner peer insights customers choice 2023

SymphonyAI recognized as a Customers’ Choice 5 Years in a row

Industry recognition

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