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SymphonyAI Summit named high performer in G2 IT service management

06.23.2021 | By Mark Speyers
 

SymphonyAI Summit, an enterprise-class, AI-driven IT service management solution, was named in multiple categories of the G2.com, Inc. Summer 2021 reports this week. This is the first time SymphonyAI Summit has ranked on G2 in these categories and we are thrilled to see and share the experience our enterprise customers have been having with our IT service management product and solutions.

97% Quality of Support Score – Compared to average G2 score of 87%

“SymphonyAI Summit has an excellent vision and roadmap for the future – it is worth reviewing, and they are a great partner to work with.”

Customer Review

97% Meets Requirements Score – Compared to average G2 score of 88%

“Unified platform makes the interaction with ITSM, ITOM and ITAM easy, Mobility,
and easy to build workflows. Above all Orchestration makes the Platform Large Enterprise ready.”

Customer Review

98% Ease of Use Score – Compared to average G2 score of 85%

“The solution is web-based, fast, and has a smooth and intuitive interface. It’s very customizable and fit our business demands perfectly.”

Customer Review

“We are immensely proud of this accomplishment and are very honored to be recognized by G2,” said Ryan van Biljon, Vice President – Americas at SymphonyAI Summit. “We’re really beginning to see strong product adoption from mid-market and enterprise users. We believe our continued growth in the ITSM market is contingent on caring about each and every customer and their success – which is why these reviews have such an impact on how we develop the product.”
About G2
G2, the world’s leading business solution review platform, leverages more than 1M+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than three million people visit G2’s site to gain unique insights.

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