Enterprise IT - ITSM/ITAM

Integration Hub

Seamlessly sync with your existing tech stack

Integrate effortlessly with leading enterprise platforms, straight out-of-the-box.

Request a demo
Easy integration

Easily integrate with Rest API-enabled third-party systems using SymphonyAI’s built-in workflows, out of the box without any coding or specialized IT resources.

Automation

Automate service requests and incidents across diverse data sources, in the cloud or on-premises. Use the powerful SymphonyAI Integration Hub to resolve issues before they impact business operations.

Unified view

Use the SymphonyAI Integration Hub to consolidate data from monitoring solutions, CRM, ERP, or HRMS, or any other enterprise system, creating a single, comprehensive view of information so your team can make the best, data-driven decisions.

Integration Hub benefits

Easy integration

Easily integrate with Rest API-enabled third-party systems using SymphonyAI’s built-in workflows, out of the box without any coding or specialized IT resources.

Automation

Automate service requests and incidents across diverse data sources, in the cloud or on-premises. Use the powerful SymphonyAI Integration Hub to resolve issues before they impact business operations.

Unified view

Use the SymphonyAI Integration Hub to consolidate data from monitoring solutions, CRM, ERP, or HRMS, or any other enterprise system, creating a single, comprehensive view of information so your team can make the best, data-driven decisions.

Key Integration Hub features

REST API integration

IT Service Management (ITSM) systems often expose REST APIs in order to integrate with Incident, Service Request, or CMDB to enable the seamless communication and collaboration between the two systems. By leveraging REST API integration, organizations can automate data exchange, streamline business processes.

API authentication

Verify the identity and permissions of a client or user accessing an API.

Data mapping

Define relationships and transformations among the data fields from different systems or applications for seamless integration and data synchronization.

Import/Export template

Provides a standard and consistent way of defining the structure, layout, and required data elements for importing or exporting configuration data from third party applications.

Scheduler

Allows users to define and automate the execution of tasks at predetermined times or according to specified schedules.

Message queue

By using a message queue in the order processing system, the ITSM platform can efficiently handle high volumes of orders, distribute the workload among multiple 3rd Party Application to maintain order integrity, and ensure fault tolerance.

Audit logging

Record and document events within a system for investigations. The SymphonyAI Integration Hub lists transaction audit logs indicating the success and failure status of each transaction.

Notifications

Generating timely alerts to notify stakeholders about significant events, like setting notification for failed tickets, such as incidents, service requests, or work orders.

Integration with 100+ tools

Seamless automation of service and asset management with RFID

Read the case study

Explore more SymphonyAI IT/ESM platform features

Create workflows and roll out new services at lightning speed. Build inspirational design and personalized experiences that your user will love.

Learn more

Get complete visibility of your IT landscape – on-premises and in the cloud. Discover your IT assets and keep your CMDB and asset registers up-to-date.

Learn more

Enjoy the peace of mind that comes with enterprise-grade security compliances.

Learn more

Related resources