In this discussion with United Breweries, the focus is on the company’s digital transformation journey, particularly the role of IT and automation. United Breweries adopts a strategic approach to IT investments, distinguishing between core systems that require robust, long-lasting solutions, and non-core systems that benefit from more agile, nimble solutions. The conversation also highlights the importance of automation as a foundational element for digital transformation, enabling rapid application development and deployment.
United Breweries discusses their partnership with SymphonyAI for IT service management, replacing outdated legacy systems with cloud-based solutions for better user experience and operational efficiency. This platform approach is now extending beyond IT operations to other departments like HR and potentially sales, for improved service management and customer satisfaction.
A key project discussed is the digital overhaul of the beer sampling and tasting process. Previously manual and paper-intensive, this process is being digitized to improve efficiency and reduce waste, with the implementation of cloud-based applications that can be accessed on computers, tablets, and mobile devices.
Overall, this digital and automation strategy aligns with United Breweries’ mission to be a market leader, a preferred employer, and the partner of choice, enhancing both operational efficiency and product quality.