In a recent video case study on Evalueserve's use of SymphonyAI, Rajesh Karir (Director of IT Operations) and Rahul Sood (Associate Director of IT) shared how they’re using IT strategies to boost employee productivity.

Rahul explains that automated ticket assignment ensures support tickets are routed to the right team based on the employee’s location. For example, if a China-based employee raises a ticket, the system follows specific workflows and compliance guidelines set by the China team. This automation speeds up issue resolution and ensures local requirements are met seamlessly.

Rajesh highlights other productivity-boosting strategies:

1. Quick Resolution of Business Queries: IT operations prioritize fast ticket resolution, which is critical for meeting service level agreements (SLAs) and ensuring client deadlines are met. Quick resolutions save employees time, allowing them to focus on important tasks.
2. Automation and Self-Service: Evalueserve automates certain processes and gives employees the option to solve issues on their own through self-service. When a ticket is raised, the IT team checks if automation or self-resolution is possible.
3. Knowledge Management Articles: Employees are given access to knowledge articles when they raise a ticket. This empowers them to troubleshoot and resolve issues independently, reducing downtime while waiting for IT support.
4. AI and Automation: Advanced AI tools are used to quickly resolve issues, improving both efficiency and productivity.
5. Targeted Training: By analyzing ticket data, Evalueserve offers focused training to help employees troubleshoot common issues themselves, reducing their reliance on IT support and speeding up resolution times.

Overall, Evalueserve uses technology and smart processes to enhance employee productivity while ensuring timely business outcomes. Automation, self-service, AI, and targeted training are key strategies that help the IT team support the company's broader business goals.

Evalueserve is improving productivity by automating tasks and enabling self-service options. These strategies not only resolve issues faster but also free up employees to focus on more critical business deliverables.