Forrester calculates 204% ROI for SymphonyAI IT Service Management powered by AI
Organizations face increasing pressure to optimize their IT operations and enhance service delivery
SymphonyAI addresses this critical need by providing an AI-powered IT management solution that aims to simplify processes, reduce costs, and improve overall efficiency.
Forrester Consulting conducted a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises realize by deploying SymphonyAI ITSM.
SymphonyAI is taking productivity and efficiency to new heights:
- 204% of ROI using AI and Automation
- $3.2M Net Present Value using low code/no code platform powered by AI
- 60% automation of service requests/incidents using Service Automation
- <6 months payback
Discover your potential ROI: download the report and get access to your own custom report.
Our 2024 commissioned Total Economic Impact™ study, conducted by Forrester Consulting, shows that after switching to SymphonyAI ITSM, customers experienced efficiency gains through AI and automation, improved visibility and control over the ITSM solution, and an enhanced employee experience thanks to the platform’s intuitive, user-friendly self-service interface and out-of-the-box low-code/no-code features.