How to use change management as a lever for improving service delivery and minimizing downtime

Attend this webinar to learn:

• The most important steps that organizations should follow to ensure a successful implementation of the ITIL Change Management process
• Practical tips for classifying changes, risks assessment, planning and running the Change Advisory Board process meeting
• How to do testing and deployment and templatize change requests and change creation
• How to automate change workflows proactively