Artificial intelligence

SymphonyAI Summit is Recognized as a 2018 Gartner peer insights customers’ choice for IT service management


The Gartner Peer Insights Customers’ Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service

LOS ALTOS, Calif. – Nov. 20, 2018 – SymphonyAI Summit, a leading provider of AI-powered ITSM solutions, is excited to share that they were named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management. Gartner defines ITSM as a tool that enables IT operations organizations, specifically IT Service Desk, and Infrastructure and Operations (I&O) managers, to better support the production environment.

Click to Tweet: . @SymphonySymphonyAI Summit recognized as 2018 @Gartner_inc Peer Insights Customer Choice for ITSM: #AI #ITSM

SymphonyAI Summit offers SymphonyAI Summit, a modular suite of cloud-based ITIL certified solutions for service, asset and operations management that can be used individually or together. The solutions use machine reasoning, natural language processing (NLP), and codeless workflow based automation to streamline IT management and to eliminate inefficiencies.

SymphonyAI Summit provides significant business benefits, including:

  • Digital workplace: Employees can communicate with a conversational, machine reasoning-powered digital agent using natural language. The digital agent can resolve up to 30 percent of tickets instantly and file service requests and incident reports on behalf of employees if needed.
  • Increased enterprise productivity: The SymphonyAI Summit solution understands the context of an issue, categorizes them based on past learning and auto-resolves service requests using codeless workflow based automation. Wherever necessary it auto-dispatches the requests to operations staff. This approach dramatically reduces the resolution time thus taking the load off operations staff substantially. SymphonyAI Summit’s solutions can also automate repetitive and mundane tasks, freeing up operations staff to focus on innovation and other high-impact work.
  • Cost reduction: Solutions offer up to 45 percent better total cost of ownership, up to 20 percent annual savings on IT help desks and enables up to five percent annual incremental revenue.
  • Comprehensive performance reporting: SymphonyAI Summit enables better decision making with extensive dashboards, comprehensive performance reports and intuitive visualization of datacenter operations.

Dr. Akhil Sahai, chief product officer, SymphonyAI Summit, said: “We believe being named a 2018 Gartner Peer Insights Customers’ Choice for ITSM represents the commitment we have to our customers to provide a world class product with an outstanding customer experience to support it. SymphonyAI Summit is making significant investments in AI and Machine Reasoning to continue to exceed customer expectations, and we are grateful for the feedback they share with us on Gartner Peer Insights.”

About Peer Insights:

Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 70,000 verified reviews in more than 200 markets. For more information, please visit

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

About SymphonyAI Summit

SymphonyAI Summit is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees.

Our flagship product, SymphonyAI Summit, is an advanced, modular, ITIL certified solution that unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SymphonyAI Summit to dramatically reduce cost and complexity of their IT Management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using SymphonyAI Summit. Website:

PR contact:
Jessica M. Pasko
Nadel Phelan, Inc.