AI-powered IT and enterprise workflows

Launch services quickly, boost productivity, and delight users. SymphonyAI is redefining IT service management and enterprise service management with predictive and generative AI solutions.

SymphonyAI selected as Microsoft Partner of the Year in Business Transformation: AI Innovation
Distinction recognizes SymphonyAI’s advanced predictive and generative vertical AI applications

Enterprise IT products

Automate IT and enterprise service processes to resolve tickets faster, gain visibility and control of assets, lower TCO, increase productivity, and enrich end user experience​s.

Deliver delightful user and employee experiences and unleash untapped productivity with an AI-powered IT and enterprise platform that’s future-proof.

  • Unified service portal
  • Low code/no code customizations
  • Enterprise-grade multi-tenancy
  • Persona-based user dashboards
  • Easy integrations

AI for ITSM dashboard

Maximize ROI, improve visibility, and enforce compliance across enterprise IT assets, software licenses, and hardware.

  • IT asset discovery
  • Hardware and software asset management
  • Asset lifecycle and compliance management
  • Persona-based dashboards
  • Automated asset allocation

AI for ITSM dashboard

Turn every conversation into an exceptional experience by resolving issues faster, improving productivity, and saving costs.

  • Advanced natural language understanding
  • Service desk intelligence
  • Live agent transfer
  • Multi-channel and multi-tenant support
  • Out-of-the-box integrations

AI for ITSM dashboard

Accelerate business value by automating service processes and scaling rapidly, working smarter and not harder.

  • Automated task execution and scheduler
  • Agentless architecture
  • Event-based execution
  • Custom workflows
  • Built-in compliance policies and secure APIs

AI for ITSM dashboard

Why SymphonyAI for Enterprise IT?

Simplify work

Streamline processes, reduce complexity, drive collaboration across your enterprise and increase velocity to business.

Unleash productivity

Enhance enterprise productivity by leveraging predictive and generative AI, automation, and low-code and no-code administration.

Delight users

Improve satisfaction by delivering a compelling, omnichannel user experience to your employees, partners, and customers.

Rapid, real, relevant results

  • 45%

    lower TCO

  • 30%

    tickets auto-resolved

  • 50%

    faster resolutions

Enterprise IT platform

Refine IT and enterprise service workflows with the leading AI-powered platform automating ITSM.

AI-powered ITSM platform
AI-powered ITSM platform

Improve workflows, quickly introduce services, build inspirational design, and craft personalized experiences that users love.

AI-powered ITSM platform

Improve visibility into your on-prem and in-cloud IT landscape, discover IT assets, and keep your CMDB and registers updated.

AI-powered ITSM platform

Integrate effortlessly with out-of-the-box solutions built to sync with in-place, predominant enterprise software and platforms.

Enjoy the peace of mind and confidence that comes with enterprise-grade security compliance and protection.

Optimize with the Summit Apex platform

Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI.

Expedite rollouts

Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities.

rapid application rollout screenshot

Automate services at enterprise scale

Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes.

Trusted by leading global brands

Highly awarded Enterprise IT software

Enterprise IT resources
 
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Video Enterprise-grade IT solutions
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Blog How Copilots Will Transform Service Management
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Ebook A Practical Guide to Enterprise Service Management
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Blog Technology Innovation of the Year for SymphonyAI’s Service Automation Solution
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Blog Using AI to Improve ITSM Processes
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Discover the value of SymphonyAI