Press release

SymphonyAI Summit To Highlight AI-Powered CINDE In Action! At GITEX


Satyen Vyas, Chief Executive Officer at SymphonyAI Summit in conversation with Channel Post MEA elaborates their plan to showcase its wide suite of SymphonyAI Summit solutions that can help companies to accelerate their digital transformation journey.

How would you define GITEX and what drove SymphonyAI Summit to participate at this year’s GITEX?
GITEX is said to be the most awaited annual tech exhibition hosting conferences & exhibitions by IT enterprises from across the globe. The event focuses on emerging technologies that will be reshaping the tech world.

SymphonyAI Summit is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite. SymphonyAI Summit leverages the latest advancements in AI, machine learning, analytics, and automation to help take enterprises to greater levels of speed, responsiveness, and productivity in the digital transformation journey.

SymphonyAI Summit is a committed “Partner of choice” with a regional presence through our strategic partner EMT Distribution and global services capabilities. We believe at GITEX, enterprises would like to experience a bolder digital future together with leading tech companies like SymphonyAI Summit to partner with us in their digital transformation initiatives.

Which are the key products from products portfolio that you will be presenting at the GITEX 2021?
We will be showcasing SymphonyAI Summit suite of solutions covering IT Service Management, Enterprise Service Management, Asset Management, Digital Agent, and Service Automation.

The key highlight will be our AI-powered CINDE in action! CINDE (Conversational Interface and Decisioning Engine) uses natural language and responds with intelligent personalized messages. CINDE uses sophisticated natural language processing technologies to understand the intent of an issue. CINDE intelligently resolves the majority of incoming issues automatically, eliminates downtime, and freeing up knowledge workers to focus on high impact work.

You can also see some of the coolest digital workflows from SymphonyAI Summit for employees-first digital journey.

How do your offerings enable organizations to enhance their productivity and efficiency in the new normal?
Difficult situations demand innovative solutions. The COVID-19 pandemic has led to various changes in the way we work, function, interact, and live. While it has affected lives in many ways, the maximum impact has been on the way we interact.

At SymphonyAI Summit, we have always believed that employees are any enterprise’s first customers and the main anchor that takes the business to the next level. Therefore, it becomes critical to keep them empowered and satisfied. We are at the forefront of this paradigm shift wherein machine and humans are working together towards productivity.

We are geared to empower the IT organizations to leverage the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to IT Management, while keeping the scope for human interference and intelligence intact. SymphonyAI Summit is best positioned to help companies to accelerate their digital transformation journey.

How do you enable your channel partners?
Channel partnerships play a significant role in the strategic growth of an enterprise. Therefore, at SymphonyAI Summit, we are committed to grow through the partners. In line with this, we undertake partner on-boarding, training, rewards & recognition to make the most of our partnerships. We also organize regular incentive programs for the partner sales and pre-sales team.

Please share the key elements of your channel program and what are the major advantages that program offers to your partners?
At SymphonyAI Summit, we believe when pursued together, success happens in the best and quickest way. We provide partners with access to exclusive resources, tools, and connections to grow. Our partnership plan includes:
• Onboarding
• Training & Certification
• Enablement programs to improve capabilities and knowledge on SymphonyAI Summit offerings
• Joint marketing activities & business development activities
• Co-innovation

What does your company hope to achieve at the end of the show?
We would like enterprises to engage with our team of experts who have extensive experience in advising corporations globally and with those in the GCC region as well. We would like enterprises to partner with us to leverage SymphonyAI Summit capabilities and gain insights on how their organization can benefit from the ever-evolving digital economy.

Where can we find you at GITEX? 
Visitors can find us at stand # HI-E1 at GITEX starting 17th-21st October 2021