Analyst report
SymphonyAI Summit Recognized As a Leader in ISG’s Provider Lens™ Enterprise Service Management – Software 2023
04.17.2023
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SymphonyAI Summit Recognized As a Leader in ISG’s Provider Lens™ Enterprise Service Management – Software 2023
“SymphonyAI Summit has a strong portfolio of ESM solutions focused on AI-based virtual assistants and out-of-the-box solutions.”
— Ashwin Gaidhani, Research Partner, ISG Research.
ISG ESM Platform Vendors – Global quadrant analyzes ESM software platform vendors’ capability to provide workflow and process support across enterprise portfolios. The ESM platforms are modernizing the operations for IT and non-IT functions like organizational and business workflows.
SymphonyAI Summit simplifies the ITSM environment through a multi-tenant architecture. It helps monitor one platform instead of different technology stacks for each user, empowering the provider to deliver effective service and support.
