How to deliver (and measure) IT-as-a-service

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With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects, it is even more critical for CIOs to be able to measure and report back to the business on how IT is delivering to its customers. Join us to hear how customers can the approach the challenge of delivering IT-as-a-service.

This webinar hosted by a leading industry analyst from Tech Research Partners in conjunction with a senior member of Pitcher Partners covers the current best practices in process, management and measurement of IT Service Delivery in the market and how do you tackle a world where services are fungible and the number of suppliers is on the rise.


Ernie Zibert, Senior Business Advisor – ICT, Pitcher Partners
Mark Iles, IT Industry Analyst, Tech Research Asia

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