Knowledge Recommendation
Suggest the relevant article or record and promote quick issue resolution.
Overview
Reduce dependency, provide quick resolution, and promotes user satisfaction.
Analyze the context and user queries, suggest the most appropriate resources, documents, or articles from a knowledge base. Empower users with valuable information and ensure that they receive timely responses.

Benefits
Efficiency
Optimize resource allocation & invest more in strategic initiatives.
Consistency
Ensure that users receive consistent & accurate information.
Insightful
Gain valuable insights into user behavior & preferences.
Delightful
Enhance overall user experience by making interactions valuable.
Use cases
Related resources
-
Data sheet
Reimagine employee services with agentic AI
Enterprise IT -
Blog
What AI adoption in ITSM looks like in 2025
Enterprise IT -
Analyst report, White paper
2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
Enterprise IT -
Case study
Maruti Suzuki puts its productivity in top gear with SymphonyAI
Enterprise IT