One order system. Every channel. Every logistics path.
Automated order execution from stores to distribution centers to vendors, across on-DC stock, cross-dock, direct delivery, and multi-echelon distribution.
Retail order management software built for every workflow
One platform for every logistics path—warehouse stock, cross-dock, direct delivery, and multi-echelon distribution—with supplier coordination built in from order creation to invoice.
On-DC stock, cross-dock, direct vendor delivery, multi-echelon distribution (national DC, regional DC, customer DC, dark stores). One system handles all of them, configured by supplier, category, and channel.
Store replenishment, e-commerce fulfillment, and wholesale orders coordinate on the same platform, with promotional stock and daily-priced fresh products following their own paths automatically. When channels compete for the same inventory, the system resolves it before it becomes a shortage.
Supplier order creation, confirmation, delivery tracking, and invoice reconciliation happen on one system. Suppliers see their orders in real time, confirm quantities and dates, and flag substitutions before shipment.
Real outcomes, proven in production
6% fewer shortages, 1.5% better inventory, 0.5% more sales
Mercator Slovenia, across 370+ supermarkets and 27 hypermarkets after deploying the integrated supply chain suite including order management and warehouse operations
7 special operation types managed on one system
Pushed, local partial, local total, open orders, committed, mix, and mixed local promotions—each generating orders that flow automatically to the right warehouses and stores.
Full purchasing lifecycle on one platform
Supplier order creation through delivery tracking, clearance, and invoice reconciliation—with a dedicated workflow for daily-priced fresh products including automated price comparison.
Commonly asked questions about retail order management software
A complete retail order management system handles on-DC stock (standard warehouse-to-store flow), cross-dock (goods pass through the DC without storage), direct vendor delivery (supplier ships directly to store), and multi-echelon distribution (inventory moves through multiple DC tiers: national, regional, customer-level, and dark stores for e-commerce). Each flow has different lead times, cost structures, and supplier coordination requirements. Managing all of them on one platform eliminates the manual coordination and custom integrations that break when you add channels.
Store replenishment, e-commerce fulfillment, and wholesale orders are managed on the same platform. The system routes each order through the appropriate logistics flow based on supplier, category, and fulfillment channel. Promotional orders, seasonal allocation, and daily-priced fresh products each follow configured paths. Inventory conflicts across channels are resolved at the order level.
Multi-echelon distribution means inventory moves through multiple warehouse tiers before reaching the store or customer. A national DC feeds regional DCs, which feed store-level distribution or dark stores for last-mile e-commerce. Managing this across a single system means inventory positioning decisions account for the full network, reducing transit time and carrying costs at each tier.
Yes. Order management layers on top of existing warehouse management and ERP systems through standard data feeds and APIs. There is no requirement to replace your WMS. Retailers run automated order execution alongside their current infrastructure.
Every channel. Every flow. One system to run them.
