Multi-Tenant
Leverage department wise assistance with multi-tenant support.
Overview
Reduced Ambiguity, Personalized and tailored responses, Enriched user satisfaction.
Provide a personalized and secure chatbot solution by adapting to the unique requirements and preferences of multiple tenants.
Benefits
Efficiency
Manage single digital agent for different clients or departments.
Scalability
Facilitate the seamless inclusion of new clients or departments.
Cost Saving
Minimize infrastructure costs & provide tailored customer experience.
Isolation
Prevent unauthorized access to information between tenants.
Use cases
Scenario:
The current Chatbot lacks department-specific IT support, resulting in a generic approach that doesn’t cater to the unique needs of individual departments.
Approach:
- Activate multi-tenant feature on Digital Agent and configure the department specific flows.
- The Digital Agent smartly helps you to choose or automatically picks the department based on the interactions.
- This empowers Digital agent fulfil the conversations related to respective department.
Scenario:
The digital agent currently can’t customize responses for HR or Facilities, requiring an upgrade to provide tailored support for each department.
Approach:
- Activate multi-tenant feature on Digital Agent and configure the responses for HR & Facilities (departments) separately.
- Create specific conversation flows and knowledge bases for each department, ensuring customized support.
- This ensures tailored responses to respective users across departments.
Scenario:
The current digital assistant faces difficulties in adjusting to diverse global queries, encountering issues with diverse local IT setups and policies. There is a demand for a centralized digital agent with the ability to transfer queries to live agents, providing customized support to address these challenges.
Approach:
- Activate multi-tenant feature on Digital Agent to provide tailored support for various global locations.
- Utilize the Q&A module and conversational studio to set up location-specific knowledge base articles and conversation flows, ensuring adaptability to local IT contexts.
- Leverage live agent transfer functionality to further enhance support, seamlessly connecting users to live agents who can provide tailored responses specific to their location.