Personalization
Promote and enrich user experience by personalizing the digital agent.
Overview
Increased conversation, Customized experience.
Deliver personalized responses, suggestions, and guidance, resulting in more engaging and relevant interactions and strengthen user connections, increase conversions, and enhance overall satisfaction.
Benefits
Engagement
Create relevant and engaging interactions keeping users involved.
Efficiency
Help route users to the right resources & reduce resolution times.
Customization
Provide users the contents that matches their interests & needs.
Satisfaction
Improve CSAT by tailoring responses & recommendations.
Use cases
Scenario:
An organization’s current digital assistant lacks the capability to utilize the username for personalized greetings, resulting in a less engaging and personalized user experience.
Approach:
- Improve personalization in the Digital Agent by providing customized welcome greetings for users.
- Add multiple dynamic greeting templates for a more engaging experience.
- Enrich the user’s experience with the help of personalized greetings.
Scenario:
The current digital agent lacks the capability to personalize responses based on the employee’s role in the organization, resulting in a generic approach.
Approach:
- Configure a personalized Digital Agent for custom responses based on employee roles.
- Create and train the Digital Agent with knowledge bases and workflows for custom support based on roles.
- Improve user satisfaction by providing dynamic responses that cater to specific role-based requirements.
Scenario:
An organization looking for a digital agent interface with visual appeal and user-friendly elements to provide an intuitive user experience.
Approach:
- Configure the Digital Agent with a suitable avatar that aligns with the organization’s brand in the workbench application.
- Define a recognizable name for the Digital Agent for a more relatable and engaging interaction.
- Enhance the user experience with an intuitive interface by customizing the Digital Agent to the organizational requirements.