Of the 34 “management practices” for IT service management (ITSM) in the new ITIL 4 best practice guidance, the success of the release management practice is a key indicator of whether an organization is high performing or not. This blog, on the use of ITIL 4 release management for the cloud delivery model, is part of a series that looks at a number of the ITIL 4 management practices and how they are they are applied on the cloud (in terms of both service delivery and support).
In this blog, I first recap the ITIL 4 release management practice and then explain how it applies to cloud. Before recommending additional ITSM activities for organizations that currently, or plan to, use cloud. All with the aim of improving the quality of your IT service delivery and support and the resulting business outcomes.
Click here to get more detailed information on how ITIL 4 and Cloud: The Release Management Practice.
