SymphonyAI Summit named a November 2019 Gartner peer insights customers’ choice for IT service management tools

12.19.2019 | By Mark Speyers
The SymphonyAI Summit team is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools.


According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.


Our team at SymphonyAI Summit takes great pride in this distinction, as customer feedback continues to shape our products and services.


Here are some excerpts from customers that contributed to the distinction :


  • Assistant Manager, manufacturing industry : “Summit has improved efficiency and effectiveness to a great extent. We have made our workflow paperless today. All IT Ops are being managed through Summit ITSM, ITAM and ITOM modules.”


  • Deputy Manager-IT Digital, finance industry : “The experience with Summit is remarkable. We have been using Summit for more than five years now. It has reached almost every business function and also touched our business side. We are totally dependent on Summit today for our operations in SM.”


  • Senior System Administrator, services industry : “We get product support from the team, as well as support implementing changes or introducing a new feature in application. If there is some customization required, we can request the team to introduce the same.”


Read more reviews for SymphonyAI Summit here.


Everyone at SymphonyAI Summit is deeply proud to be honored as a November 2019 Customers’ Choice for IT Service Management Tools. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.


To all of our customers who submitted reviews, thank you! These reviews mold our products
and our customer journey, and we look forward to building on the experience that earned us this distinction!


If you have a SymphonyAI Summit story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.


The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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