White paper

Identifying emerging customer behaviors

12.20.2022
Title slide with text 'Quarterly Shopper Trends: Q3 2022' on a blue-green gradient background with faint network of connected user icons.
Infographic titled 'Did you know?' from SymphonyAI's Quarterly Shopper Trends, Quarter 3, September 2022, showing ecommerce recovery in 2022. It includes a line chart of online sales growth from Q3 2021 to Q3 2022 with a dip in Q1 2022 and partial recovery by Q3 2022. Customer penetration stayed stable around 6%, frequency of visits dropped early 2022 then slightly recovered, and omni channel customer shopping grew steadily from 60.1% to 65.1%. Recommendations highlight identifying prospects, rewarding loyal users, and encouraging repeat visits using AI models. Footer notes SymphonyAI tracks 200 global customer KPIs quarterly for trends.

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