Instant testing, reporting and analytics.
Create conversation flows, handle content, and incorporate diverse services.
Benefits
Reduce time & resources for digital agent creation & deployment.
Support seamless integration with various platforms and services.
Tailor conversations to match business needs & branding.
Minimizes the need for extensive coding or development expertise.
Use cases
Scenario:
The current Chatbot lacks a user-friendly interface for constructing conversational flows, FAQs and other various interactions posing a challenge for non-technical users when it comes to updating the flows and questions.
Approach:
- Digital Agent workbench is a centralized user-friendly console built on a no-code/low-code approach.
- Use the workbench to create FAQs, Design your conversations with minimum or zero development skills.
- Expand the capability of the organization’s Digital Agent to accommodate evolving business needs and better serve customers.
Scenario:
The current Digital Agent in the organization hinders SMEs from easily creating conversational flows and responses that cater to the specific needs of different enterprise departments.
Approach:
- SMEs can effortlessly configure conversational flows for various enterprise departments using digital agent workbench.
- They can enable multi-tenant feature on Digital Agent to extend support to various departments in the enterprise.
- This allows organizations to enhance the scalability of the Digital Agent in real-time.
Scenario:
An organization aims to improve customer support efficiency through the implementation of a chatbot capable of managing routine inquiries. They require a user-friendly interface for building the digital agent’s capabilities and monitoring its performance.
Approach:
- Create conversational flows and FAQ’s using the no-code/low-code Digital Agent workbench.
- The Digital Agent intelligently recognizes user queries by analyzing the utterances and associated intent and delivers appropriate support.
- Additionally, you can leverage Reports and Dashboard module to understand patterns and gain insights for continuous improvements.
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