Scenario:

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The current Chatbot lacks a user-friendly interface for constructing conversational flows, FAQs and other various interactions posing a challenge for non-technical users when it comes to updating the flows and questions.

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Approach:

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• Digital Agent workbench is a centralized user-friendly console built on a no-code/low-code approach.
• Use the workbench to create FAQs, Design your conversations with minimum or zero development skills.
• Expand the capability of the organization’s Digital Agent to accommodate evolving business needs and better serve customers.

Scenario:

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The current Digital Agent in the organization hinders SMEs from easily creating conversational flows and responses that cater to the specific needs of different enterprise departments.

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Approach:

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• SMEs can effortlessly configure conversational flows for various enterprise departments using digital agent workbench.
• They can enable multi-tenant feature on Digital Agent to extend support to various departments in the enterprise.
• This allows organizations to enhance the scalability of the Digital Agent in real-time.

Scenario:

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An organization aims to improve customer support efficiency through the implementation of a chatbot capable of managing routine inquiries. They require a user-friendly interface for building the digital agent’s capabilities and monitoring its performance.

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Approach:

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• Create conversational flows and FAQ’s using the no-code/low-code Digital Agent workbench.
• The Digital Agent intelligently recognizes user queries by analyzing the utterances and associated intent and delivers appropriate support.
• Additionally, you can leverage Reports and Dashboard module to understand patterns and gain insights for continuous improvements.