Protect customers with KYC and CDD software

Uncover risk with software for Know Your Customer (KYC) and Customer Due Diligence (CDD)—and seamlessly integrate into your current stack.

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Screenshot of SymphonyAI Investigation Hub user interface showing detailed KYC/CDD investigation for John Rolands with very high subject risk. It includes a summary mentioning Joe Rolands, a politically exposed person with a checking account. Tabs for AML, KYC/CDD, Payment Risk, and Customer Screening are visible. The score card shows a CDD score of 180 and overall risk labeled very high with status new and assignee Leopoldo Boutique. Sections display various risk scores and information: Override section with overall score adjustment and sanctioned risk; Channel section with face-to-face risk score 30 mentioning non-face-to-face registration; Customer section with watchlist risk 10, PEP risk 9, PEP type foreign 4, and residency risk 1 indicating non-resident.
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Uncovering risk for global brands

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50%

Fewer false positives

30%

Reduction in manual reviews

40%

Faster investigations

Assess risk and remain compliant—regardless of resource limitations

Preventing criminal onboarding is complex, requiring disparate data from internal and external sources to be considered in real-time. SymphonyAI supports investigators with a unified picture of evolving risk—before it becomes problematic.

SymphonyAI Investigation Hub interface showing a personal subject profile for John Rolands with high subject risk. It displays an AI investigation summary with placeholder text, and a detections list for AML with several cash deposits as different branches, marked as unusual or not unusual. A detailed score card overlay shows a CDD score of 180 dated 07/02/2022 with a very high CDD risk and assessment complete outcome. The interface includes user controls like search, make decision button, and user profile.SymphonyAI Investigation Hub interface showing Disclosure ID 1022 marked In Review, with source investigator John Rolands and assignee Alex Fergusson. Tabs include All, Narrative, Customers, Accounts, and Transactions. The Narrative tab contains placeholder text. Customers section lists one customer, John Rolands. Accounts section lists three accounts with names and IDs. A popup window titled Initiate Disclosure has a dropdown for Disclosure Type set to FinCEN SAR and a Confirm button.Screenshot of SymphonyAI Investigation Hub showing a personal investigation for John Rolands with a high subject risk. The AI Investigation Summary describes John Doe as a retail customer and tailor from Canada with a $240,000 annual deposit and $25,200 annual debit activity. The AML section lists daily detections of several cash deposits with outcomes marked unusual or not unusual. On the right, an AI Copilot chat displays a user query about suspicious foreign credits, with an AI response confirming a suspicious $65,000 credit linked to John Doe of the Cayman Islands, convicted of bank fraud, and details of an outgoing wire transfer labeled 'loan repayment'.SymphonyAI Investigation Hub Teams Management interface showing a list of teams with columns for Name, Description, and Queue, including teams like AML Eur L1 Team and Fraud L2. A blue button labeled Create Team is visible. An Investigations Worklist popup displays columns Subject ID, Subject Name, Subject Type, Financial Crime Type, and Subject Risk with rows of subjects such as John Rolands and Kingsley & Sons, showing personal or corporate types, crime types like AML and KYC/CDD, and risk levels from Very High to Medium.
Automate real-time onboarding
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Enable real-time account opening and risk scoring by eliminating the need for manual processes. SymphonyAI’s solutions create a frictionless user experience.

Keep regulators satisfied
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Outpace regulations and demonstrate compliance with clear and simplified workflows, reporting, and models. SymphonyAI’s solutions evolve with mandates and your risk appetite.

Improve Effectiveness
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Enable investigators to make concise, confident decisions based on key contextual information. SymphonyAI’s solutions process alerts quickly so no details are overlooked.

Coordinate enterprise-wide
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Navigate organizational complexities with a cohesive anti-money laundering strategy. SymphonyAI’s solutions support your business with a single, enterprise-wide deployment.

PRODUCTS

Know Your Customer (KYC) and Customer Due Diligence (CDD) Compliance

Rapidly deploy, effortlessly scale, and seamlessly integrate with SymphonyAI’s solutions for financial crime prevention. AI-powered solutions for KYC and CDD compliance expedite investigations by 40% and support investigators.

Customer Due Diligence
Name Screening
Entity Resolution
SRI Investigation

Solve complex financial crime challenges—while creating frictionless customer experiences. Customer Due Diligence is an enterprise-wide solution that enables your team to comply with know your customer (KYC) and anti-money laundering (AML) regulations.

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SymphonyAI’s Customer Due Diligence solution seamlessly integrates with internal and external data sources to streamline investigations and provide a holistic view of customer risk. Real-time risk assessments enable fully automated onboarding, and with enhanced visibility, investigators can prioritize high-risk alerts.

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CDD Risk report dated 2024/05/28 13:18:30 shows a High risk level with a CDD Risk Score of 106. Contributions to risk include Incorporation Country Risk, Manual Risk Adjustment, Beneficial Owner Risk, and others, visualized as a horizontal bar chart with Incorporation Country Risk being the largest. A pie chart breaks down the risk score by groups: Geography (28.3%), Override (47.2%), and Related Parties (23.6%).

Streamline know your customer (KYC) and customer due diligence (CDD) operations with AI-driven Name Screening. Name Screening removes customer friction points, reduces false positives by 50%, and captures genuine risk through flexible list integration, real-time sanctions, PEP, and adverse media screening.

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SymphonyAI’s Name Screening examines 350 supported watchlists in 60+ languages. Comply with internal, domestic, and international watchlist regulations in real-time with automated watchlist updates—and ensure no risk goes unnoticed.

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SymphonyAI Investigation Hub screen displaying a customer screening report for John Rolands, flagged as very high risk. The AI Investigation Summary details Joe Rolands' profile, relationship with the institution, and detection summary. The screen shows match results for watchlists, highlighting a match for subject name Sergey Viktorovich Lavrov in the OFAC list with a score of 99 and status marked as MATCH, alongside other entries with no matches for world check lists.

Seamlessly integrate into every detection and investigation solution to resolve disconnected data across your anti-money laundering ecosystem. Entity Resolution analyzes and connects diverse records from internal and external data sources, so you achieve a real-world, single-entity view of your customers.

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SymphonyAI’s Entity Resolution is an out-of-the-box solution that delivers immediate results. Enable investigators to visualize complex customer networks and surface hidden relationships. Create a single subject for risk investigations and resolve duplicate records in minutes—not hours.

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Dashboard screen showing customer information for Sarah Winters with tabs for Alerts, Summary, Transactions, and more. The Alerts tab lists two alert records: one labeled AML - Suspicious Activity with ID A2023102062749 and another labeled CDD - ODD with ID CDDRT2024011163447, showing high risk. A network diagram highlights Sarah Winters in yellow connected to related alerts and individuals including Michael Johnson, Emily Schwarz, Kathy Howard, and another Sarah Winters, indicating relationships and alert associations.

Consolidate your enterprise-wide risk and compliance tech stack with a single platform that grants investigators a holistic view of customer behavior. SRI Investigation is the financial crime prevention and investigation force multiplier.

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SymphonyAI’s SRI Investigation is a next-gen case management system that’s 100% compatible with all third-party detection systems. Partnered with the SRI Copilot generative AI assistant, financial crime prevention is accelerated, manual reviews are reduced by 30%, investigator consistency is improved, and anti-money laundering efforts are simplified.

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User interface screen from SymphonyAI Investigation Hub showing detailed profile for John Rolands Inc., including company info, financials, contact details, tax info, geographical profile, machine learning risk scores, and subject details like employment status and relationships, alongside a map popup pinpointing 228 Webster, Palo Alto, CA 94301, United States.

Innovative AI—unmatched, expert support

Utilize our deep domain knowledge to protect your customers

With 25+ years of experience developing market-leading KYC/CDD transaction monitoring products, SymphonyAI is a partner to the world’s largest financial institutions.

Investigate and understand the full customer lifecycle

Easily cover the complete customer lifecycle and integrate your data with a single solution for your entire compliance ecosystem.

Transform your capabilities with predictive and generative AI

Enhance your detection and investigation capabilities with industry-leading predictive and generative AI, and supervised and unsupervised machine learning.

Connect enterprise-wide units and data in KYC/CDD solutions

Tear down the silos that inhibit investigators with complete, scalable know your customer (KYC) and customer due diligence (CDD) solutions for your entire organization.

Customer success is our success

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EUROPEAN BANK
Leading European bank saves €3.5m per year

A leading bank was looking for a high-scalable case management solution to deal with the increasing complexities of global operations and support investigators in efficiently navigating compliance requirements.

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SymphonyAI’s SRI Investigation was chosen for its infrastructure and ability to connect and consolidate risk. With a single, subject-centric view for financial crime investigations, it proved to be an invaluable AI assistant for the bank, improving investigation quality and resulting in approximately 20% of effort savings within the first few weeks of use.

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CECABANK
Cecabank transforms efficiency with a fully-integrated solution

Cecabank needed a next-gen approach to financial crime prevention that combined transaction monitoring, sanctions screening, customer due diligence, and case management—and met banking requirements.

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SymphonyAI drastically cut investigation time and costs and ensured coverage with a fully-integrated system. In partnership, Cecabank entered into a new era of efficiency.

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Industry awards

See all awards
Circular graphic with two arcs, one gray and one blue, surrounding text that reads '2024 FINCRIME 50' with FINCRIME in blue and 50 in gray.
Quadrant Knowledge Solutions logo above the text 'KYC Solutions' and '2024 Technology Leader' in blue.
Chartis Financial Crime and Compliance50 2024 logo with a shield and padlock icon, featuring Symphony AI GenAI Initiatives text.

End-to-end financial crime prevention

Circular diagram titled 'Dynamic Scoring' at center, surrounded by six labeled sections: CDD risk (Expected behavior), TM risk (Actual behavior), Screening risk (Inc. adverse media), Payment fraud risk (X-channel detection), Anomaly detection (Machine learned risk), External risk (Env. variables), and Entity Resolution (Network analysis). Each section has concentric rings in blue and purple gradients indicating varying risk levels.
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The power of connected detection

SymphonyAI offers end-to-end financial crime detection covering every aspect of anti-money laundering and fraud prevention.

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Market leading as individual solutions, unstoppable as a fully integrated FinCrime ecosystem.

SymphonyAI Investigation Hub interface showing a Links Explorer network diagram centered on John Rolands Inc., with connections to various individuals and financial values. A sidebar on the right displays detailed profile information for John Rolands, including medium subject risk, personal profile with employment at EcoTech Innovations, financial profile with a $95,000 salary, contact info in Palo Alto, tax details, and geographical profile showing Iran as country of origin, United States as residence, and Germany nationality.
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Adapt to risk wherever it emerges

Expose new financial crime typologies across risk domains with connected detection that shows where the risk is coming from and how to counteract it. Update rules and AI models in-house to always stay one step ahead.

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Connect. Detect. Adapt.

SymphonyAI Investigation Hub screen displaying a detailed AI investigation summary for John Rolands with a very high risk level. The overview includes personal data, detections related to payment fraud, customer screening, AML, and KYC/CDD. Payments section shows details of unusual payments including Payment ID 100002580, account Acc-532-0116, base amount EUR 25,000.00, debit transactions with responses HOLD, RELEASED, and BLOCKED, and origin date 18/01/2023 from the United States. Sender details show John Rolands in Ireland with customer and account IDs, bank name CIB, and IBAN number.
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Connect fragmented data and siloed teams to transform investigations

A single-subject view across all risk domains enables investigators to assess risk faster and smarter.

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Product overview: KYC/CDD

Watch this brief introduction to our KYC/CDD offering for a clear overview of core capabilities, the AI driving our solutions, and the real-world problems we solve for a global customer base. You’ll see how our technology streamlines compliance and enhances risk detection at scale.

Discover the value of SymphonyAI

Optimize KYC and ensure CDD compliance with AI-driven financial crime prevention solutions—backed by support from strategic experts.

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Gaming FAQs

The team at SymphonyAI is here to answer your questions about financial crime prevention and our solutions. Here are some of the most common.

Are KYC and CDD the same?

KYC software is designed to initially verify a customer’s identity by collecting and analyzing personal information, while CDD software focuses on the ongoing monitoring of customer behavior to assess risk continuously. Although both types of software aid financial institutions in compliance and risk management, KYC serves as the initial verification step, whereas CDD involves the continuous assessment of customer activity and risk.

What does SymphonyAI offer for KYC and CDD compliance?

SymphonyAI provides AI-powered solutions for KYC and CDD, enabling real-time risk assessments, automated onboarding, and efficient customer risk monitoring.

How do SymphonyAI’s KYC/CDD solutions enhance investigations?

These solutions reduce false positives by up to 50%, lower manual review requirements by 30%, and accelerate investigations by 40%, giving investigators clearer, faster insights into customer risk.

What industries can benefit from SymphonyAI’s KYC and CDD solutions?

Banks, insurance companies, financial markets, gaming, and private banking and wealth management can benefit from SymphonyAI’s solutions to stay compliant with AML regulations and efficiently handle high-risk customer management.

How does SymphonyAI streamline KYC and CDD processes?

By integrating with both internal and external data sources, SymphonyAI provides software that offers a unified view of customer risk, automating onboarding and prioritizing high-risk alerts for immediate attention.

What AI capabilities does SymphonyAI’s KYC/CDD solution include?

The solution incorporates predictive and generative AI, as well as supervised and unsupervised machine learning, allowing it to adapt dynamically to new risk factors and improve over time.

What results have clients experienced using SymphonyAI’s KYC/CDD solutions?

Clients, including large European banks, have reported millions in annual savings and significant improvements in compliance efficiency through SymphonyAI’s integrated KYC and CDD approach.

How can AI help with CDD?

SymphonyAI’s AI-powered solutions for financial crime prevention unite the power of enterprise-grade technology with trailblazing AI. With AI, our customers efficiently comply with regulations via integrated name screening, risk scoring, and real-time onboarding. Our AI-powered solution provides a single, dynamic view to detect and manage customer risk. Graphic representations of risk categories and multi-level views of complex corporate structures empower our customers.

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Learn more about SymphonyAI’s Customer Due Diligence (CDD) software.