Enterprise case management that scales expertise, not workloads
SRI Investigation brings agent-led automation to enterprise case management, reducing backlogs and manual effort while strengthening decisions and regulatory confidence.
Manual case preparation leaves less time to assess risk
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Greater investigation capacity with stronger control
Risk view for every customer
Standardize every investigation
Faster case resolution from alert to SAR
Investigation productivity
Decision traceability on every agent action
Agent/analyst alignment
From alert to approved disclosure
Reduce the noise reaching investigators. Agents assess alerts against customer context, supporting evidence and institutional policies to resolve low-risk activity and prioritize potential risk. Route cases requiring further investigation to the appropriate team, with oversight and traceability throughout.
- Resolve false positives through policy-governed closure or hibernation
- Prioritize and route cases based on risk, urgency and complexity
- Escalate alerts when evidence is insufficient or human judgment is required
Begin with the investigation already prepared. A Manager Agent coordinates specialized Worker Agents to gather customer context, analyze transactions and research external intelligence. The Evidence Board presents material findings, recommendations and source evidence together, giving investigators a clear and consistent starting point for review.
- Eliminate manual data gathering with decision-ready cases prepared by agents before investigators open an alert
- Bring customer context, transaction analysis and external intelligence together to expose risk that isolated reviews could miss
- Automate routine L1 with consistent, policy-aligned reviews that reduce handling time and free specialist capacity
Focus on judgment with the facts already in view. The Evidence Board adapts to each case and your review requirements, presenting relevant analysis in clear formats. Investigators can challenge agent findings, investigate further and decide the appropriate outcome.
- Use SRI Copilot to question case data, agent outputs and supporting evidence
- Explore relationships and the flow of funds with Links Explorer
- Apply mandatory Action Lists so required checks are completed before case resolution
Carry the investigation into disclosure without rebuilding the evidence. Agents prepare narratives and populate reporting fields from case information. The integrated disclosure framework supports regional formats and approval workflows, reducing rekeying while keeping reviewers in control of what is reported.
- Include relevant customer, account and transaction details alongside investigator-selected evidence
- Prepare multilingual narratives for review against local filing and policy requirements
- Maintain continuity between the investigation, approved rationale and resulting regulatory disclosure
Explain how each outcome was reached. Preserve source evidence, agent actions and investigator decisions throughout the case lifecycle. Apply permissions, review steps and regional requirements so teams can work consistently across complex operations while retaining the controls their institution requires.
- Trace recommendations to supporting evidence and retain the rationale behind investigator decisions
- Control access across organizational units, teams and investigator roles
- Review case activity and queue performance to identify bottlenecks and improve how work is allocated
Built for better decisions at enterprise scale
Decision-ready Evidence Board
Start with case-specific evidence, analysis and recommendations in one view. Reduce preparation and rework so investigators can focus on assessing risk and deciding outcomes.
Entity-centric risk across domains
Connect transaction monitoring, screening, fraud and KYC through entity resolution and a unified risk ontology. Reveal relationships and reduce repeated research across teams.
Workflows that fit your operation
Create and edit workflows, teams, queues and mandatory actions in-house. Adapt how work moves through the business while keeping investigation standards consistent.
End-to-end agent-led investigations
Expand capacity through agent-orchestrated triage, evidence gathering, investigation and reporting. Agents execute consistent workflows while investigators retain judgment and control.
Enterprise scale with regional control
Handle growing case volumes across regions and business units. Apply local access and review requirements within a shared platform built for complex operations.
Integrated disclosures with less rework
Turn approved findings into reporting with generated narratives and populated fields. Configurable disclosure workflows connect case evidence, regional requirements and human approval.
Results you can see
See how financial institutions reduce investigation effort, lower costs and strengthen decisions.
A European bank consolidated risk information in SRI Investigation, reducing review effort and improving consistency. Reported savings include lower vendor costs.
A European bank consolidated risk information in SRI Investigation, reducing review effort and improving consistency. Reported savings include lower vendor costs.
Read case studyThe global company incorporated agentic AI into their processes to brilliant effect.
The global company incorporated agentic AI into their processes to brilliant effect.
Read case studyAn integrated suite combines payment fraud, KYC/CDD, screening, transaction monitoring and case management.
An integrated suite combines payment fraud, KYC/CDD, screening, transaction monitoring and case management.
Read case studyModernize investigations at your pace
Start where manual work limits capacity and expand as needs evolve.
Connect existing detection to SRI Investigation and introduce agents in stages.
● Reduce case preparation and reporting effort
● Extend to end-to-end agent-led workflows
Symphony Risk Intelligence
SRI is an agent-native risk and compliance platform purpose built to transform FinCrime
Combining unified risk intelligence with end-to-end agentic orchestration, SRI enables compliance programs to stay current by design as regulations, threats, and business activity change.
SRI is built so customers can start where they need to, expand at their own pace, and scale across regions, lines of business, and use cases without friction.
Modernize your infrastructure with a cloud-native, evergreen platform that prepares your business for the era of agentic AI and continuous AI innovation.
Our solutions are built on 25 years of proven expertise on a global scale. That’s why we’re trusted by 33% of the world’s largest financial institutions.
Related resources
Explore AI-led investigations, case management and agentic automation.
SRI Investigation FAQs
Explore how prepared cases, agent-led workflows and enterprise controls help teams resolve investigations with less manual work, consistent decisions and clear accountability throughout.
The Evidence Board is generated by agents and adapts to the risks and required checks for each case, including regional policies. It presents relevant evidence, analysis and recommendations through timelines, charts and summaries, so investigators can assess findings and inspect their sources in one view.
A Manager Agent coordinates Worker Agents to prepare cases in line with policy. SRI Copilot helps investigators query case data, summarize attachments and examine agent outputs. Investigators validate the evidence and make final decisions, retaining control over the outcome.
Yes. SRI Investigation is detection agnostic and can receive alerts and data from SRI or third-party systems. It connects AML, screening, fraud and KYC investigations around the customer. Integration scope depends on the available interfaces, source data and access controls.
Teams can configure organizational units, roles, queues and workflows to reflect local responsibilities. Mandatory actions standardize essential checks, while permissions control access to information. This supports a shared enterprise approach with review and disclosure requirements tailored to each region.
The integrated disclosure framework reuses case data and evidence to populate reports and generate narratives. Workflows support review, approval and local filing needs. Teams retain the link between findings and disclosures, reducing rework while overseeing what is submitted.
Give investigators the context to decide with confidence
See how agent-led investigations reduce manual work and strengthen decisions across your business.
