Enterprise IT - ITSM/ITAM

Live Feed

Be on top of data and get real time insights with the help of Live feed.

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Live Feed

Overview

Improved clarity and openness.

Utilize real-time tracking system designed for seamless workflow and script management, offering immediate insights into the execution process.

Benefits

Visibility

Offer real-time insights into workflow execution & script management.

Tranparency

Enhances compliance transparency with real-time tracking.

Strategic

Adjust strategies based on real-time insights from live feeds.

Adaptability

Allow adaptive planning and execution to meet changing demands.

Use cases

Scenario: AD User Creation 

A manager in a large organization wants to set up a new user account for Diana, a new employee. He submits a service request to create the user account, activating the Service Automation engine. The live feed displays real-time updates on each step of Diana’s account creation process. Additionally, the live feed provides instant insights into the current status of Diana’s account service request. Once Diana’s account is successfully created, the live feed updates the ticket status to “Success.” 

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Scenario: AD User Creation 

A manager in a large organization wants to set up a new user account for Diana, a new employee. He submits a service request to create the user account, activating the Service Automation engine. The live feed displays real-time updates on each step of Diana’s account creation process. Additionally, the live feed provides instant insights into the current status of Diana’s account service request. Once Diana’s account is successfully created, the live feed updates the ticket status to “Success.” 

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Scenario: Software Installation

When an employee in a large organization requires the installation of new software for a project, they initiate a Service Request (SR). By providing software and asset details in the catalog, the SR is raised with minimal human intervention. The Service Automation engine is then activated, installing the software through the Asset Agent installation process. The real-time status of the SR and the associated workflows during the software installation process can be monitored through the Live Feed. After installation, the SR status in the Live Feed is updated to “Success.”

Benefits

Visibility

Get real-time visibility into the progress of tasks and processes.

Consistency

Ensure consistent process execution & reduction of errors.

Efficiency

Ensure efficient task execution & improved productivity.

Flexibility

Ensure flexibility in workflow modification for business needs.

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