Live Feed
Be on top of data and get real time insights with the help of Live feed.
Overview
Improved clarity and openness.
Utilize real-time tracking system designed for seamless workflow and script management, offering immediate insights into the execution process.
Benefits
Visibility
Offer real-time insights into workflow execution & script management.
Tranparency
Enhances compliance transparency with real-time tracking.
Strategic
Adjust strategies based on real-time insights from live feeds.
Adaptability
Allow adaptive planning and execution to meet changing demands.
Use cases
Scenario: AD User Creation
A manager in a large organization wants to set up a new user account for Diana, a new employee. He submits a service request to create the user account, activating the Service Automation engine. The live feed displays real-time updates on each step of Diana’s account creation process. Additionally, the live feed provides instant insights into the current status of Diana’s account service request. Once Diana’s account is successfully created, the live feed updates the ticket status to “Success.”
Scenario: AD User Creation
A manager in a large organization wants to set up a new user account for Diana, a new employee. He submits a service request to create the user account, activating the Service Automation engine. The live feed displays real-time updates on each step of Diana’s account creation process. Additionally, the live feed provides instant insights into the current status of Diana’s account service request. Once Diana’s account is successfully created, the live feed updates the ticket status to “Success.”
Scenario: Software Installation
When an employee in a large organization requires the installation of new software for a project, they initiate a Service Request (SR). By providing software and asset details in the catalog, the SR is raised with minimal human intervention. The Service Automation engine is then activated, installing the software through the Asset Agent installation process. The real-time status of the SR and the associated workflows during the software installation process can be monitored through the Live Feed. After installation, the SR status in the Live Feed is updated to “Success.”
Benefits
Visibility
Get real-time visibility into the progress of tasks and processes.
Consistency
Ensure consistent process execution & reduction of errors.
Efficiency
Ensure efficient task execution & improved productivity.
Flexibility
Ensure flexibility in workflow modification for business needs.