Analyst report

SymphonyAI Summit: enterprise-class management of ITSM, ITOM & ITAM unified and driven by AI

05.20.2020 | By Mark Speyers

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According to the leading analyst firm Enterprise Management Associates (EMA), SymphonyAI Summit offers “great time to value, ease of use, and improvements in everything from MTTR and TCO to first-call resolution and customer satisfaction metrics”. Scalable and multi-tenant, SymphonyAI Summit suite brings AI/ML, automation, mobility, gamification, and orchestration capabilities to 12 ITIL-certified processes on one platform in the cloud or on-premises. EMA observed that SymphonyAI Summit has what the market says it wants according to EMA research across ITSM, ITAM, AIOps, DevOps, ESM, and automation.

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