Analyst report

SymphonyAI Summit: enterprise-class management of ITSM, ITOM & ITAM unified and driven by AI

05.20.2020 | By Mark Speyers



According to the leading analyst firm Enterprise Management Associates (EMA), SymphonyAI Summit offers “great time to value, ease of use, and improvements in everything from MTTR and TCO to first-call resolution and customer satisfaction metrics”. Scalable and multi-tenant, SymphonyAI Summit suite brings AI/ML, automation, mobility, gamification, and orchestration capabilities to 12 ITIL-certified processes on one platform in the cloud or on-premises. EMA observed that SymphonyAI Summit has what the market says it wants according to EMA research across ITSM, ITAM, AIOps, DevOps, ESM, and automation.

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