Germany-based hypermarket retailer, Globus, puts Click and Go service to the test, handling a 600% increase in online orders in Czech Republic stores

05.21.2020 | By Mark Speyers

DALLAS – May 21, 2020 – SymphonyAI, the leading global provider of AI-enabled retail solutions and customer-centric insights for retailers and CPG manufacturers across the entire value chain, announced that Germany-based hypermarket retailer, Globus SB Warenhaus, has seen a 600% increase in use of its Click and Go service in the Czech Republic in the last three months. This service is executed via SymphonyAI’s Click and Collect, part Order Fulfillment, which leverages replenishment and inventory supporting omni-channel fulfillment execution for all retail commerce models.

Globus operates more than 70 hypermarkets across Germany, the Czech Republic and Russia. In addition to its broad footprint of hypermarkets, it also has retail outlets in DIY and consumer electronics.

In 2018, Globus SB Warenhaus chose SymphonyAI’s Click and Collect solution to manage fulfillment for its new service – Click and Go. Since then, the system has been instrumental in handling Globus’ 30% increase in online ordering in its Czech Republic stores. However, in the last three months, with the start of the COVID-19 pandemic, this system has seen a 600% increase in order volume, meeting the skyrocketing demand for online grocery shopping services.

“When we implemented SymphonyAI’s Order Fulfillment back in 2018, we never could have guessed that it would need to be so agile as to handle the massive volume of orders it’s dealing with currently,” said Ondrej Dvorak, head of e-commerce, Globus, Czech operations. “We had hoped to grow this service, and we did, but seeing this system rise to the challenge of demand for online grocery currently is truly remarkable.”

“It may seem obvious to say, but the reason we love working with our customers is getting to see their success in reaching their goals,” said Graeme Cooksley, President, Chief Operating and Revenue Officer, SymphonyAI. ”What’s happening right now, not only for Globus, but for so many retailers around the world, is a true test for FMCG solution providers, their solutions, and their retailer partnerships.”

Globus is currently considering the rollout of its Click and Go service across 15 additional sites.

Find out more about SymphonyAI Order Fulfillment

About Globus

Globus has developed into one of the leading trading companies in Germany over many years. We are one of the few large, group-independent family businesses in German retail. In addition to a total of 47 hypermarkets, 91 DIY stores and six electronics stores in Germany, the Globus Group also includes 27 full-range stores in the Czech Republic and Russia, as well as two DIY stores in Luxembourg.

About SymphonyAI

SymphonyAI is the leading global provider of role-specific, AI-enabled revenue growth management solutions and customer-centric insights for retailers and CPG manufacturers across the entire value chain. Our proven, industry-leading, AI-enabled software, coupled with the industry’s only conversational natural-language AI interface, CINDE, provides key users with proven prescriptive and preemptive recommendations that make it easy to identify end-to-end growth opportunities, activate plans, and realize measurable profit and revenue growth. Our solutions are specific to key decision-maker roles focused on profitable growth across the retail value chain from source to consumer. With our strong global partner ecosystem, we serve more than 1,200 organizations worldwide – including 15 of the top 25 global grocery retailers, 25 of the top 25 global CPG manufacturers, thousands of retail brands, and hundreds of national and regional chains – all through the Microsoft Azure Cloud. SymphonyAI is a SymphonyAI company.

About SymphonyAI

SymphonyAI Group is the fastest-growing private group of B2B AI companies, backed by a $1 billion commitment to deliver next-generation AI solutions for transforming the enterprise. SymphonyAI Group addresses use cases in retail, healthcare, financial services, industrial, manufacturing, defense, and media. Since its founding in 2017, SymphonyAI Group has grown rapidly to a group of six companies with a combined revenue run rate of $300 million. Over 1,700 talented leaders, data scientists, and other professionals operate the group under the leadership of one of Silicon Valley’s most successful serial entrepreneurs, Dr. Romesh Wadhwani. For more information visit

Media Contact:

Lee Simpson
Fourth Day PR (for SymphonyAI)
+44 (0)20 7403 4411

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