As organizations become increasingly digitized, the scope of IT Service Management (ITSM) platforms is expanding beyond IT. Leveraging ITSM platforms across various departments can streamline processes, improve collaboration, enhance customer experiences, increase transparency, and save costs. By creating workflows, automating tasks, and offering a centralized location for tracking requests, ITSM platforms boost efficiency and reduce errors. They also facilitate cross-functional collaboration and provide valuable real-time insights for data-driven decision-making. Expanding ITSM usage beyond IT helps organizations avoid the costs of multiple systems and achieves broader business efficiencies.